Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. We deliver award-winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters–at the Moment of Service™.

At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers, but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.

If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS.

Job Description

Are you passionate about empowering organizations through service management excellence? Do you relish technical deep dives and driving revenue through consultative selling? If so, this exciting opportunity at our thriving ESM organization might be your perfect match!

We're seeking a highly motivated and technically skilled (Senior) Service Management Solution Advocate – Center of Excellence to join our dynamic team. In this pivotal role, you'll play a key role in driving revenue growth for our ESM software, by actively contributing to large-scale service management transformation deals.

What You'll Do:

• Champion ESM solutions: Collaborate with Account Executives to strategically position and integrate ESM software into comprehensive service management transformation proposals for prospects and customers.
• Technical Expertise: Demonstrate in-depth understanding of ESM solutions, architecture, and capabilities. Confidently explain and illustrate the value proposition to both technical and non-technical audiences.
• Trusted Advisor: Function as a Center of Excellence for ESM within the sales team. Provide expert guidance and technical support to Account Executives throughout the sales cycle.
• Revenue Champion: Proactively identify and qualify sales opportunities. Develop accurate forecasts and track progress against targets.
• Deal Orchestrator: Collaborate closely with Account Executives to understand deal dynamics, key stakeholders, and potential roadblocks. Develop strategies to overcome challenges and ensure timely deal closure.
• Executive Engagement: Build relationships and influence key decision-makers, potentially acting as an executive sponsor for critical deals

Qualifications

• Proven track record of success in a Consultant, technical Sales or Solution Architect (PreSales) role, preferably within the service management domain.
• Strong understanding of Enterprise Service Management, IT Service Management (ITSM) or IT Operations Management (ITOM) best practices and methodologies (ITIL, ITSM, etc.).
• In-depth knowledge of ESM solutions, architecture, and capabilities, with the ability to translate technical concepts into clear and concise language for diverse audiences.
• Excellent communication, presentation, and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.
• Business fluent in written and spoken English and ideally another language
• Passionate about driving results and collaborating to achieve team goals.
• Highly organized and detail-oriented, with strong analytical and problem-solving skills.
• Self-motivated and proactive, with a drive to succeed in a fast-paced environment.
• Willingness to undertake occasional business trips (approx. 20 % per year)

Additional Information

We offer you an attractive salary with above-average additional benefits:

• Hybrid working to allow proper life balance
• 25 vacation days, as well as additional paid vacation days for your own birthday and voluntary work (CSR)
• Further training opportunities and intensive support during your onboarding phase
• Opportunity to make a real impact on organizational success
• Collaborative and supportive work environment
• Career development and growth opportunities
• PMI
• Pension scheme
• Every day breakfast and lunch in our Staines office
• You work with a great product with good recognition in the market and amongst customers and analysts
• You will be part of a fun group where everyone is helpful
• For more information, visit: IFS.com or follow us on LinkedIn

Join us and be part of a team that's transforming the way organizations approach service management!

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