Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

As the Senior Director of Delivery, you will play a pivotal role in enabling our GTM (Go-to-Market) team to achieve and exceed revenue targets. You will lead the Strategic thinking, development and execution of comprehensive enablement programs, focusing on equipping our sales, partner and customer success teams with the skills, knowledge, and tools needed for success. This role is expected to work primarily in the office to facilitate and support live, in-person enablement sessions, workshops, and training activities.

In this strategic leadership role, you will work closely with executive stakeholders Globally across North America, Europe and Asia Pacific, to understand their needs and align enablement efforts with business goals. Your responsibilities will include developing and delivering sales, product and technical training programs, providing feedback on collateral and resources, and measuring the impact of enablement efforts through key performance metrics. Additionally, you will collaborate cross-functionally with teams such as Product, Marketing, and Customer Success to ensure alignment and consistency in messaging, processes, and strategies.

You will be instrumental in scaling enablement efforts as the company continues to grow, ensuring that they can support a rapidly expanding GTM team. This position requires a data-driven mindset and the ability to use metrics to drive decision-making. If you are a strategic thinker with a passion for revenue enablement and a track record of building successful programs, and if you have strong executive stakeholder management skills, we encourage you to apply for this exciting Senior Director of Global Delivery.

Qualifications

• Bachelor’s degree in business, Marketing, or a related field; MBA or advanced degree is a plus.
• 15+ years of experience in revenue enablement, sales training, or related roles, preferably within the SaaS industry.
• Proven experience in building and leading successful enablement programs for a growing GTM team.
• Excellent communication and presentation skills.
• Located in San Mateo, Denver, or Seattle.

Additional Information

The annual OTE range for this position is $250,000 — $400,000 USD.

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.