Company Description

Freshworks is at the forefront of enabling businesses to provide exceptional experiences for their customers and employees. We achieve this by taking a fresh, innovative approach to developing and delivering cost-effective, rapidly deployable software tailored to end-users. Over 50,000 companies, spanning from startups to established enterprises, worldwide leverage Freshworks' software-as-a-service offerings to enhance customer experiences (CX and CRM) and employee experiences (ITSM and HRSM).

Based in San Mateo, California, Freshworks operates with a dedicated team across 13 global locations, serving renowned customers such as Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade, and Vice Media.

Freshworks revolutionizes how world-class organizations collaborate with customers and colleagues through a comprehensive suite, including Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), and Freshteam (HR management system).

Job Description

We are seeking a highly skilled and motivated Workday HR Business System Analyst to join our dynamic team in Germany. As a key member of our HR technology team, you will play a crucial role in optimizing and maintaining the Workday Human Capital Management (HCM) system. The ideal candidate will have a deep understanding of HR processes, strong analytical skills, and a proven track record of successfully implementing and supporting Workday solutions.

Responsibilities:

Workday System Configuration
● Configure and customize the Workday HCM system to meet the
organization's HR requirements.
● Hands-on experience in HCM, Absence, Time tracking, compensation
modules.
● Implement and maintain business process configurations, security settings,
and integrations within Workday.

System Optimization
● Collaborate with HR stakeholders to identify opportunities for process
improvements and system enhancements.
● Analyze current HR processes and propose innovative solutions to maximize
the effectiveness of the Workday system.

User Support and Training
● Provide ongoing support to end-users, addressing system-related inquiries
and issues.
● Develop and conduct training sessions for HR and other relevant teams to
ensure efficient and effective use of the Workday system.

Data Management
● Manage data integrity by conducting regular audits and implementing best
practices for data governance.
● Work on data migration and integration projects to ensure seamless flow of
information across the organization.

Reporting and Analytics
● Design and generate customized reports and dashboards to support HR and
business decision-making.
● Utilize Workday reporting tools to extract and analyze HR data for various
stakeholders.

System Upgrades and Maintenance
● Stay informed about Workday updates, releases, and new features.
● Plan and execute system upgrades, ensuring minimal disruption and
maximum utilization of new functionalities.

Collaboration
● Collaborate with cross-functional teams to understand requirements and
implement solutions that align with organizational goals.

8. Compliance and Security

● Ensure that the Workday system is in compliance with relevant data
protection and security regulations.
● Monitor and address any security vulnerabilities or risks related to the
Workday system.

Qualifications

● Total experience of 5-8 years
● Bachelor's degree in Information Technology, Business Administration, or a related
field.
● Proven experience as a Workday HCM system analyst, with in-depth knowledge of
Workday configuration and customization.
● Strong understanding of HR processes and best practices.
● Excellent analytical and problem-solving skills.
● Effective communication and interpersonal skills.
● Ability to work independently and collaboratively in a team environment.
● Experience with data management, reporting, and analytics within the Workday
platform.
● Knowledge of relevant data protection and security regulations.
● Workday certification is a plus.
If you are a detail-oriented and proactive individual with a passion for optimizing HR
systems, we invite you to apply for this exciting opportunity to contribute to the success
of our organization.

Additional Information

These are some benefits you can expect from us in return:

• Company funded Life & Long-Term Disability insurance
• Learning & Reading budget of up to £1,000 per year
• Fitness budget of up to £30 per month
• Free yoga classes twice a week
• Cycle to work Scheme
• Fully stocked pantry with healthy fruits, snacks, gourmet coffee, and breakfast options
• Company Funded Employee Assistance Program (EAP) for both you and your family
• 25 days annual Paid-Time-Off (PTO) 
• Discounted Tax Support Services

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.