Company Description

About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation.

While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

Job Description

What You'll Do:

• Lead the Workplace and facility activities and team for our four offices in Europe which are in London, Berlin, France and Utrecht and any upcoming facility. 
• Partner with Head of HR Europe, SVP Europe and Regional leaders to make sure to deliver great experience for our employees.
• Serve as the point person for Freshworks brand new workplace, including: ordering supplies, stocking consumables, deliveries and shipping services, routine facility maintenance, and repair requests
• Work with the Talent Acquisition, HR Operations and HR Business partners closely and assist with onboarding new hires alongside
• Source, implement and manage vendor contracts; liaise with property management, security and facilities vendors
• Coordinate and facilitate company engagement events, work closely with Regional Leaders  to assist with internal & external events, and functions (both virtual and on-site).
• Lead the team and make sure all front desk duties are carried over promptly receiving guests, answering phone calls, handling deliveries, monitoring access to the office
• Identify & implement opportunities to build a more cohesive, happy, productive team
• Building and maintaining a productive relationship with onsite Property Management
• Identifying and executing space planning projects to improve productivity and collaboration
• Coordinating IT projects ranging from conference room modification to new space construction
• Ensuring measures are in place for after-hours facilities related emergencies
• Promoting workplace safety, environmental practices, waste reduction opportunities, sustainability, and energy conservation initiatives
• Managing employee programs including food and transportation
• Collaborate with the company’s Strategic Sourcing team on opportunities to define vendor scope and manage supplier performance
• Coordinate and negotiate all vendor contracts, catering, rentals and event talent/entertainment
• Contribute to the development and implementation of new and existing workplace technology products and services

Qualifications

What You Bring to the Team:

• 10-12 years of Office and/or Facilities Management experience (Start-up experience is a plus!)
• Experience of real estate management across Europe 
• Team management experience
• Supplier management experience
• Strong organization skills and the ability to manage multiple processes and priorities at once
• Exceptional project management, attention to detail, and communication skills
• Possess a positive, can-do attitude with the desire to take on additional responsibilities
• Strong technical skills including proficiency in (GSuite, Excel, Word, etc)

Additional Information

These are some benefits you can expect from us in return:

• Company funded Life & Long-Term Disability insurance
• Learning & Reading budget of up to £1,000 per year
• Fitness budget of up to £30 per month
• Free yoga classes twice a week
• Cycle to work Scheme
• Fully stocked pantry with healthy fruits, snacks, gourmet coffee, and breakfast options
• Company Funded Employee Assistance Program (EAP) for both you and your family
• 25 days annual Paid-Time-Off (PTO) 
• Discounted Tax Support Services

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

I'm interested

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.