Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. 

Job Description

Regional Executive Assistant - Europe

Hybrid - London, Farringdon

Full Time OR 3 days part-time

The Regional Executive Assistant is a key member of the Regional Leadership org and will be supporting the SVP Europe and the Europe Leadership team based in London, Utrecht, Paris and Berlin offices. You will work alongside these leaders and teams as an Executive Assistant as well as Program Manager of key initiatives. You will be involved in, and responsible for, business operations and developing new skills. This position could be an ideal opportunity for someone keen to return to the workplace on a 3 days per week part-time basis.

• The Executive Assistant will be directly reporting to the SVP Europe and will work closely with the Head of Operations and Head of HR and the other Europe leadership members. 
• Assist organising the meetings for the region by working with other executive assistants in other regions.
• Responsible for communicating with the regional leadership team on updates, agenda items, and assisting with ad hoc projects when needed.
• Prepare the agenda for quarterly, monthly and weekly regional leadership meetings and record minute meetings; responsible for ensuring action items are being executed.
• Assist with coordinating the presentation slides for regular regional meetings.
• Manage the budget and submission of the expenses for the regional engagement activities. 
• Manage the relationship with Finance/Payroll/Strategic Sourcing partners and contact with travel agencies.
• Coordinate and facilitate regional engagement events, such as the annual Sales Kick-off, Quarterly Award Dinners, work closely with cross-functional leaders to assist with internal & external events (both virtual and on-site)
• Book travel and manage expenses for SVP Europe.

Qualifications

• 5+ years experience as Regional Executive Team Assistant
• Experience in working as part of a global company operating within different regions and time zones
• Previous experience coordinating engagement activities and budget
• Strong business applications skills including proficiency in (G Suite, Excel, PPT, Slack, etc)
• Experience in maintaining confidentiality and dealing with information that is highly sensitive
• Prioritise multiple tasks seamlessly with impeccable attention to detail
• Exceptional written and verbal communication skills
• Possess a positive, can-do attitude with the desire to take on additional responsibilities

Additional Information

These are some benefits you can expect from us in return:

• Company funded Private Medical Insurance (PMI)
• Company funded Medical Cash Plan
• Company funded Life Assurance, Income Protection & Critical Illness insurances
• Qualifying workplace pension scheme with company contribution of up to 6%
• Learning & Reading budget of up to £1,000 per year
• Fitness budget of up to £30 per month
• Cycle-to-work scheme
• Enhanced Maternity Leave
• Annual Paid-Time-Off (PTO) 
• Free yoga classes twice a week
• Company Funded Employee Assistance Program (EAP) for both you and your family
• Long Service Awards
• Discounted Tax Support Services

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

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