Job Description

Please note this role requires travel, and therefore a fully expensed vehicle is included.

Our goal at CityFibre is to unlock the digital potential of Britain by creating a broadband network that works seamlessly for everyone, every day. Powerful, gigabit-speed connections that enable people across entire communities to enjoy life in full flow. To do this, we make sure that our people’s voices are heard, their ideas are welcomed, and everyone is given the opportunity to make a real impact.

We encourage change, have a challenger mindset, foster innovation and nurture a welcoming, inclusive and supportive community. In this environment we allow you to bring your best-self to work every day, helping you to achieve your goals, grow your career and reach your full potential.

We’re a Times Top 50 Employer for Women; are endorsed by WORK180; have pledged our commitment to the Armed Forces Covenant; and are a Disability Confident Employer. Working together with our Employee Networks, we’re committed to changing the industry for everyone. 

What you can expect from us

Everyone at CityFibre has an important part to play, and we reflect that in our benefits. With a competitive salary depending on experience, when you join us, you’ll also enjoy 25 days’ holiday, a day off on your birthday, a day off to support a charity or organisation of your choice, a performance-related bonus scheme, and private healthcare.

We believe we deliver our best when we work together. It’s the way we do things, trusting and giving our people the autonomy to manage their own day-to-day, promoting wellbeing, whilst still prioritising time together with our colleagues to connect, collaborate and share our ideas.

How you’ll change it up

As our Customer Field Engineer, you’ll be part of an on-call rota providing industry-leading emergency response for network/customer issues and faults. You’ll be a crucial member of our team, assisting with customer-focused installations and maintenance of full-fibre connections to residential and business properties. Some of your key responsibilities will include:

• Assisting with ‘on the day’ issues that would otherwise prevent successful completion of tasks impacting right first time
• Resolving service incidents/escalations to a successful outcome in a professional and timely manner
• Completing minor civil activities (private and public) repairs on our network and PIA network
• Including reinstatement to industry standards (NRSWA certification 1 to 9 – training and certification will be provided)
• Embracing continuous improvement supporting the organisation with installation problem solving

What will you bring to the role?

We are looking for a motivated candidate with extensive experience and knowledge of fibre, including network build, FTTx installation, fibre blowing and fibre splicing. You’ll be confident in ensuring that site operations are carried out to a high standard, to the relevant specification and within QHSE and NRSWA guidelines and regulations. You’ll also need:

• NRSWA Certification minimal level Unit 2 & 10 
• NRSWA Certification minimal level Unit 2
• SA001 and SA002 Smart Awards
• Strong communication skills with the ability to engage with members of the public and other interested stakeholders

We’re looking for people who don’t settle for ‘good enough’ and push things forward. If you’ve just found yourself thinking, ‘I’d love to do this’, we want to hear from you. Let’s change it up.

Diversity, Inclusion and Belonging

Our people have a wide range of experiences and perspectives – and it’s this diversity of thought that makes us who we are.

CityFibre is working hard to change up the telecoms industry. This means we’re committed to providing equal opportunities to people from all backgrounds and commitments, including your carer and family status, ethnicity, sexual orientation, religion, age, disability, gender and gender identity. We’re also offering training programmes and placement opportunities to support the skilled, career changers, service-leavers, and returning workers to become part of our teams.

Additional Information

If there’s any additional support or adjustment you require in the application process to help you achieve your best, please get in touch by emailing careers@cityfibre.com. We’re here to support you in changing up your career.