Job Description

This is a hybrid role, and we are flexible on your location, but there will be occasional travel required to our offices across the UK.

Our goal at CityFibre is to unlock the digital potential of Britain by creating a broadband network that works seamlessly for everyone, every day. Powerful, gigabit-speed connections that enable people across entire communities to enjoy life in full flow. To do this, we make sure that our people’s voices are heard, their ideas are welcomed, and everyone is given the opportunity to make a real impact.

We’re a Times Top 50 Employer for Women; are endorsed by WORK180; have pledged our commitment to the Armed Forces Covenant; and are a Disability Confident Employer. Working together with our Employee Networks, we’re committed to changing the industry for everyone. 

What you can expect from us

Everyone at CityFibre has an important part to play, and we reflect that in our benefits. With a competitive salary depending on experience + a car allowance, when you join us, you’ll also enjoy 25 days’ holiday, a day off on your birthday, a day off to support a charity or organisation of your choice, a performance-related bonus scheme, and private healthcare.

How you’ll change it up

As the Head of Operational Planning, you'll lead all operational and business planning within the division, ensuring alignment and effectiveness. You'll drive cross-divisional alignment and stakeholder coordination, playing a pivotal role in shaping operational strategies and establishing credibility across diverse disciplines. Day to day, this is some of what you can expect to be doing:

• Leading operational and business planning activities within the division
• Managing changes to the Divisional Operating Model and coordinating with the PMO Operational Change team
• Collaborating with cross-divisional teams to develop aligned plans
• Addressing changes impacting build plans and implementing action plans
• Providing thought leadership and facilitating divisional strategy development
• Establishing credibility across divisions and influencing cross-divisional strategies

What you’ll bring to the role

You’ll have extensive experience in successfully leading efficiency and/or service improvement programmes in large complex organisations, as well as a track record of delivering tangible efficiency improvements through people, process, and systems. You’ll also bring the following with you:

• A relevant qualification, e.g., ITIL, PRINCE2, CIPS, MSP, Six Sigma, Agile Fundamentals
• Proficiency in operational business strategies
• Strong ability to question and challenge assumptions
• Experience leading operational redesign and implementation programmes
• Change management experience
• Capacity to drive initiatives forward effectively

We’re looking for people who don’t settle for ‘good enough’ and push things forward. If you’ve just found yourself thinking, ‘I’d love to do this’, we want to hear from you. Let’s change it up.

Diversity, Inclusion and Belonging

CityFibre is working hard to change up the telecoms industry. This means we’re committed to providing equal opportunities to people from all backgrounds and commitments, including your carer and family status, ethnicity, sexual orientation, religion, age, disability, gender and gender identity. We’re also offering training programmes and placement opportunities to support the skilled, career changers, service-leavers, and returning workers to become part of our teams.

Additional Information

If there’s any additional support or adjustment you require in the application process to help you achieve your best, please get in touch by emailing careers@cityfibre.com. We’re here to support you in changing up your career.