Company Description

We are worldwide Augmented Hospitality leaders, the best at what we do. Heartists is what we call ourselves, generous, passionate, attentive and free, whether we are welcoming guests, connecting with our peers or serving others.

Our entire Accor estate expands across the world. With over 300,000 experts committed to rejuvenating the hospitality experience we pride ourselves in being the employer of choice, so live limitlessly, come as you are, grow with us, work with purpose and explore the endless opportunities in store.

Job Description

Strategic Planning and Execution: 

• Deliver a long-term vision for PMS, Point of Sales and Sales & Catering aligned with the Accor Tech strategy and transformation plan. 
• Define the Standards, Process and Shell of PMS, S&C and POS; 

Team leadership:

• Build and lead a high-performing technology team across different regions.
• Foster a culture of collaboration, innovation, and continuous learning.

Product Management:

• Manage functional backlog, product requests, product roadmap, prioritization of enhancements;
• Document and communicate with central teams and the regions on maintenances, upgrades, new releases, new functionalities, new procedures, guidelines, process and golden rules. 
• Responsible for Capacity planning of environment, define the architecture and guarantee performance.
• Build and animate a community across regions to promote automation, and how to leverage the use of the systems to better service hotels 

Interfaces and Reports:

• Responsible for providing the Standards Reports, implement, configure and maintain. 
• Responsible for analyzing and define the referenced systems to be interface as well as its technology for connection. 

Project Management: 

• Accountable for Global Projects and responsible for adoption of the product in the regions / WW. 
• Responsible for defining the key results and track the execution.

Contract Management / Outsourcing 

• Be responsible for strategic partnerships and work with procurement to lead necessary contract negotiations
• Monitor and Track the performance, quality of the product, Satisfaction of hotels and SLA of the providers. 
• Leverage outsourcing companies to deliver part of tasks. 

Qualifications

• Minimum of 8 years’ experience within a multi-national hospitality industry with exposure making decisions on Property Management Systems
• Bachelor’s degree or MBA in computer science, software engineering, IT or related field
• Strong knowledge in PMS and previous experience on defining standards and enhancements in PMS;
• Experience and Knowledge on CRS systems and previous experience on connectivity /interfaces between PMS and CRS will be considered as advantage.
• Inspiring Leader with previous experience managing a multicultural team
• Excellent communication, negotiation, and very strong project management abilities.
• Strong leadership skills with the ability to influence cross-functional teams.
• Deep knowledge on this products: PMS, POS, S&C to drive and guide  the team and influence on the third partners product road map.

Additional Information

To acknowledge your hard work, loyalty and commitment to us, we offer an extensive benefits package; competitive salary, bonus, season ticket loans, subsidised gym membership, private medical healthcare, pension, and of course complimentary hotel stays (to name a few). 

Your Accor experience begins now, so if you are up for a new challenge, and want to be a part of the best, then we want to hear from you!

your information will be kept confidential according to EEO guidelines.