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Operational Support Executive at Together
Cheadle, United Kingdom


Job Descrption

Company Description

We’re Together – the market leading property finance experts with an entrepreneurial spirit. Based in Cheadle, South Manchester, we’ve been established since in 1974 and have built a team of over 750 colleagues, who are passionate about supporting individuals and businesses achieve their property ambitions by making finance work for them.

We pride ourselves on our common-sense approach to lending and offer a range of mortgage and secured loan products to individuals and businesses who are typically underserved by mainstream lenders. Our customers are central to everything we do and we work hard to support them to turn challenges into opportunities which make our customers' property ambitions a reality.

We’re looking for great people from all backgrounds and experiences who love working together and putting our customers at the heart of everything we do – and that starts with our brilliantly different team of people.

Job Description

As an Operational Support Executive, you will act as the facilitator between Together and the customer, introducer and solicitor from the point of application through to completion. You will ensure that the customer documentation is managed effectively to enable a smooth and speedy journey from application to funding.

As an Operational Support Executive, we are looking for someone to:

  • Handle all data entry for new direct cases before submission to ensure that all relevant information is included with a high level of accuracy
  • Prepare case files for Case Managers to enable timely and appropriate underwriting decisions
  • Manage the case pipeline to ensure agreed SLAs and completion deadlines are met by liaising with the customer and intermediaries where necessary
  • Review and check all documentation on cases pre funding in order to mitigate risk and minimise potential financial losses
  • Develop relationships with the panel of solicitors in order to enhance their knowledge of the internal process
  • Support Case Managers to operate with maximum efficiency by managing inbound and outbound phone calls from customers and brokers

Qualifications

Essential

  • Excellent communication skills, with a commitment to minimising customer effort and maximising business goals
  • Previous experience in an administration role
  • Understanding of what a good customer outcome looks like
  • High degree of accuracy and a keen attention to detail
  • Excellent planning and organisational skills that enable cases to be funded in the optimum timeframe

Additional Information

Benefits working at Together

  • 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays
  • Buy & sell holidays
  • Discretionary annual bonus
  • Matched pension contribution
  • Life assurance
  • Critical illness cover
  • Health cash plan
  • Private medical insurance
  • Free access to company holiday homes
  • Travel season ticket loans
  • Ride to work scheme
  • Free local gym access
  • Local bar / restaurant discounts

Together Money embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.

We care that you have a great experience with us at Together, if you need us to make any reasonable adjustments to make your experience easier, please let us know and we’ll do all we can.

Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.


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