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Client Success Manager at
London, United Kingdom


Job Descrption

We’re building technology for the next generation of insurers.

At Artificial, we're not just building software. We're reshaping the future of the insurance industry. Our mission is clear – to leverage the best of today's technology and automation, revolutionising how insurers and brokers operate. By removing the mundane and repetitive, we're paving the way for innovation, efficiency, and most importantly – human-centric solutions.

You’ll be working with talented people, using the latest technology in an environment where learning is supported. As an outcomes-focused business, taking ownership is not only expected but embraced, meaning the opportunity to create meaningful change is within your power.

In 2024 we secured £8M in Series A+ funding, led by Europe’s premier publicly listed fintech fund, Augmentum Fintech, with participation from existing investors MS&AD Ventures and FOMCAP IV. Join us, and take the chance to be a part of something that will change the landscape of insurance for generations.

Role

We are looking for a Client Success Manager with previous insurance experience, who will focus on engaging with our clients to highlight Artificial’s product value and ensure their onboarding experience is the best it can be.

This is a newly created role that will join an established team made up of product, insurance and technical experts to meet the demands of our growing client pipeline.

This opportunity would be ideal for a proactive client success representative with previous insurance experience who would like to take on more responsibility for managing the client onboarding lifecycle.

Responsibilities:

  • Build strategic relationships with clients to understand their business needs in order to support in their success
  • Executing the operational delivery of the shared products vision by working collaboratively across teams in setting out product backlog priorities and managing their delivery
  • Act as the ‘go to’ for client feedback and routinely keeping them informed of activity trends, progress as well as identify opportunities for further engagement
  • Management of live issues, change requests and responding to SLA commitments
  • Act as the client’s advocate to voice their requirements and liaise with wider teams on improving our product offering
  • Manage the successful onboarding of new clients as assigned, and attend virtual or in-person sessions
  • Working with the Delivery team to develop and refine processes and practices at both the team and role level, to ensure a positive client experience

Requirements

Skills, Experience and Qualifications

  • Demonstrable experience working within the insurance industry in either broking or underwriting
  • Adept at handling multiple clients simultaneously
  • Demonstrable experience working in the Client Success or Account Management space
  • Strong analytic and problem solving capability
  • Experience with tools like Zendesk, Intercom and/or Github
  • Experience with Google Suite, Notion, Slack and other collaborative online software
  • Experience with communicating complex technical solutions into simple language for clients
  • Some experience of providing value-add reporting to clients and internal management team

We especially want to hear from you if you have:

  • Come from an InsurTech background
  • Worked in a scale up environment
  • Worked with remote development teams

People Skills and Behaviours

  • Self Starter with strong interpersonal, communication, collaboration and presentation skills
  • Comfortable working in a fast-changing start-up environment with all the ambiguities this presents: flexibility will be needed
  • Happy to travel to client sites for meetings if required
  • Appetite to learn and grow into the role
  • Keen to knowledge share and identify improvements across the business

Benefits

  • Competitive Salary
  • Generous holiday allowance of 28 days plus national holidays
  • Private Medical Health Insurance
  • Life Insurance
  • Income Protection
  • Company pension (statutory level provision)
  • Home office and equipment allowance, and a company MacBook
  • Learning allowance and encouragement to attend conferences / take exams
  • Milestone Birthday Bonus
  • Team social events and company parties
  • Pizza at every All Hands or allowance for at home lunch
  • The best coffee machine in London, handmade in Italy and imported just for us!

We're an equal opportunities employer, with a strong commitment to hiring from the rich diversity within our local communities. If you’d like to request a reasonable adjustment to the hiring process, please do let us know at any time and feel free to let us know your preferred pronouns. If you feel that you don’t tick all the boxes of requirements, please do apply anyway - Artificial recognise the value of raw talent. Please be aware as part of the application process we’ll be carrying out various background checks. These may include a criminal  records check, checking your credit history, contacting your previous employers and/or verifying your academic qualifications.


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2 jobs found
Solutions Engineer at
London, United Kingdom
Client Success Manager at
London, United Kingdom
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