Company Description
Great journeys start with Trainline
We are champions of rail, inspired to build a greener, more sustainable future of travel. Our purpose is our momentum. It makes us feel good, because we know we’re doing good. As we lead the way to a greener future, we do it together. We’re all about connections: with each other, with our customers and with the world. Just as our platform brings the world together, it’s our ambition that connects us. We motivate each other to go beyond our limits, to experiment, fail and to always grow.
With over 110 million visits every month to our platform and £4.3billion in net ticket sales, we're always innovating and making moves towards our final destination — a world where travel is as simple, seamless, and affordable as it should be.
And we couldn't do any of it without our incredible people driving us forward. Today, we're a FTSE 250 company that's proudly home to more than 1000 Trainliners from 60+ nationalities across offices in London, Paris, Barcelona, Milan, Edinburgh, Berlin, Madrid and Brussels. It's this diversity that energises us and makes us stronger, helping us to achieve amazing things.
With our sights firmly set on European growth, there is no better time to jump on board this high-speed train and be part of our continued success.
Job Description
We're seeking a Senior Product Manager with a proven track record of working directly with clients in a B2B environment and driving great customer experiences, innovation and discovery.
This is an exciting opportunity to join Trainline’s B2B division and drive change in the way millions of people book their travel each day on the UK's leading rail platform. You'll be responsible for improving both the web and app experience for the commuters and leisure customers of our rail partners. These are strategic initiatives to drive ambitious business growth outcomes with a very visible customer impact. You will have ownership of this area of the product and the ability to shape the roadmap and vision.
You will be responsible for working with our UK/European rail partners, integrating data insights and market analysis to make data driven decisions and create experiences which customers love.
You will also be part of a cross-functional team who are responsible for delivering initiatives to increase customer growth and retention.
Responsibilities
- Understand the needs of our customers and the business to develop the vision, strategy and roadmap for our rail partner product suite.
- Set OKRs with ambitious business goals with measurable results, aligned with the wider company business objectives.
- Work with data science and researchers to develop actionable qualitative and quantitative insights.
- Form well-reasoned hypotheses and use discovery techniques to rapidly enhance your understanding of the problem space and shape the user experience.
- Get all members of your cross functional team passionate about the product vision and strategy as well as communicate effectively with company leadership.
- Use experiments to measure the impact of launched initiatives and feed insights back into the product development process.
- Act as customer champion, understanding their needs to deliver a seamless experience that they'll come back to again and again.
- Work with commercial and bid teams to supercharge product launches.
Qualifications
- Must have experience in web, mobile app and ecommerce channels, as well as building amazing products that customers love.
- Strong ability to measure and communicate outcomes is a must.
- Track record leading and delivering high business growth.
- Demonstratable success as a senior product manager.
- Worked in a fast-paced environment where you’ve had to think on your feet and bring people together to problem solve.
- Evidence of customer centric thinking through insights, data, and experimentation.
- Experience of working with Agile frameworks, writing user stories, setting sprint goals and collaborating with teams on acceptance criteria.
- Analytical thinking and decision making, able to weigh up conflicting priorities and make the right decision using a balance of qual and quant data inputs.
- Experience in the travel/rail industry or a marketplace would be beneficial.
Additional Information
Why should you jump on board?
We want our people to stretch their minds, abilities, and share their knowledge. Each year we hold The Trainline Tech Summit, which provides Trainliners with an opportunity to stand up and share their story, learnings, or new skills with their colleagues in a safe environment.
We've always paid special attention to flexible working as we value a strong work/life balance. The pandemic has taught us that a balance between remote working and being in a collaborative office environment leads to productive teams.
Our Values
Think Big - We're building the future of rail
Own It - We care about every customer, partner and journey
Do Good - We make a positive impact
Travel Together - We're one team
Interested in finding out more about what it's like to work at Trainline? Why not check out what our employees say about us on Glassdoor? You can also find out more information by following us on LinkedIn or our 'Life at Trainline' Instagram account.
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