Hook's mission is to reinvent how businesses engage with their customers by providing machine-learnt insights to help companies radically improve customer loyalty and revenue forecasting using data.

We’ve raised $multi-million in funding from some of the top investors in Europe and the US and have an enviable list of customers that we’re working with including some of the fastest growing companies in the world. We’re looking for ambitious people that want to be part of our meaningful vision of changing how businesses engage with their customers, and of building one of the world’s leading workplaces for great people along the way.

What you’ll be doing

As a Platform Engineer, you will be responsible for developing and managing Hook's cloud infrastructure. You also will help drive continuous improvements to our engineering standards, practices and tools.

Design implement and maintain highly available infrastructure 

• Set clear metrics for uptime, scalability and fault tolerance and ensure infrastructure solutions meet or exceed these benchmarks

Oversight and development of cloud infrastructure:

• Establish and track KPIs related to Kubernetes cluster performance, RDS database uptime, ML pipeline efficiency, and AWS infrastructure cost optimisation
• Utilise Terraform to automate infrastructure provisioning and manage infrastructure as code, ensuring consistency and reproducibility

Integration of new components into stack:

• Quantify the impact of integrating new components into the technology stack, such as improved data analytics capabilities or enhanced search functionality.
• Monitor system performance before and after integration, measuring factors like query response times and user engagement metrics.

CI/CD tooling development:

• Define key performance indicators for CI/CD processes, including build and deployment times, error rates, and deployment frequency to optimise

Internal tooling development

• Measure the efficiency gains achieved through internal tooling development, such as reduced manual tasks or improved collaboration among teams.
• Track user feedback and adoption rates to assess the effectiveness of internal tools in simplifying workflows and improving productivity.

Requirements

Your background may include:

• Experience with Site Reliability Engineering, System Design, and Distributed Computing
• Strong understanding of networking, operating systems, and cloud infrastructure
• Experience with containerisation technologies such as Docker and Kubernetes
• Knowledge of infrastructure-as-code. We use Terraform
• Familiarity with monitoring and logging tools 
• Experience with continuous integration and deployment systems.

Benefits

💸 £75,000 - £95,000(depending on experience)

🏖️ 27 days holiday (option to buy and sell holiday) + bank holidays

📈 Generous stock options

🏥 Private health insurance so you can get the best care you need

🧘 Flexible monthly wellness allowance that you can use monthly on things like gyms, yoga, mental health & healthy food

📚 Annual learning & development budget for every employee

🏢 Flexible working - we’ll all come together two days a week but otherwise you can work from home or come into our awesome office in Liverpool Street

💻 The best equipment for everyone to work with

Our founder and team are incredibly passionate about creating a company culture that is diverse, inclusive, productive and enjoyable for all our colleagues. As part of a growing start-up team, we expect a lot from you and will work hard to make sure you have everything you need to be at your best. 

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