Company Description

At The Stepstone Group we have a simple but very important mission: The right job for everyone. We create opportunities at scale for jobseekers and companies by leveraging our data, platform, and technology. We build great products and services that perfectly match talent and companies resulting in fair and equitable hires. We do this across a portfolio of more than 20 brands and businesses across more than 30 countries around the globe.  

Join us and become part of one of the world's leading job platforms with over 4,000 employees.  

Equal opportunities are important to us. We believe that diversity and inclusion at The Stepstone Group is critical to our success as a global company, so we want to recruit, develop, and keep the best talent on the market. We encourage applications from everyone, regardless of your background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic. If you require reasonable accommodation in completing this application or interviewing, please let us know.   

We have a hybrid approach to work; 3 days in the office and 2 from home.   

Job Description

As a Key Account Manager, you will work with a wide range of businesses to uncover and solve their hiring challenges. Your role will be to acquire new clients as well as strengthen and grow existing relationships to increase Totaljobs’ market share. By developing a deep understanding of your client’s current and future needs you will be able to recommend solutions to create both short-term and long-term value.  

What will this role look like on a day-to-day basis? 

• Position yourself as the trusted point of contact for customers, proactively nurturing relationships to ensure their success.  
• Conduct targeted research to uncover opportunities and tailor strategies to meet specific client needs.  
• Collaborate with internal teams to ensure success for client projects and campaigns  
• Deliver exceptional customer service by promptly addressing and resolving concerns.  
• Identify and leverage upselling and cross-selling opportunities to fuel customer growth.  
• Identify and capitalise on upselling and cross-selling opportunities for customer growth  
• Track, evaluate, and report on client performance metrics, offering strategic insights.  
• Stay ahead of industry trends to provide valuable insights and expertise for our customers.  
• Keep abreast of all product solutions, ensuring customers are fully aware of the comprehensive value we provide to address their challenges.  
• Achieve and exceed Key Performance Indicators related to revenue, new business, client engagement and personal development  
• Attend face-to-face client meetings, confidently presenting to a diverse range of key stakeholders.  
• Be a mentor and role model for Account Managers, fostering growth and development.  

Qualifications

Some skills you might have:

We know looking for a new job can be scary, and sometimes the list of skills you are asked for can seem exhaustive. Below are a few of the skills we look for, but please do not be put off applying if you do not have every single one of them! 

• Strong account management background with proven experience of handling large key accounts  
• A strong objection handler with the ability to deconstruct customer issues and propose actionable solutions to enhance the customer process.  
• Expertise in maximising every revenue opportunity.  
• Excellent time management and organisation skills as well as strong attention to detail  
• In-depth understanding of the sales process, from needs identification and objection handling to negotiation and successful closure in the B2B landscape.  
• Consistently exceed targets in a goal-driven environment with a proven track record.  

Additional Information

What we offer:   

• Holiday - 29 days holiday a year, plus public holidays.  In addition, you can buy or sell up to 3 days each year.    
• Volunteer Days - 2 additional days off every year to volunteer for charitable causes. You can also donate tax-free to a registered charity, and The Stepstone Group will match your contribution up to a value of £10 per month.  
• Medical - Access to digital GP and well-being service. Private medical insurance at a discounted rate.  
• Dental Scheme – cash-back towards your routine and restorative dental treatment, whether NHS or private.  
• Pension Scheme - We offer a competitive pension scheme to help you plan for the future.  
• Family Leave - We understand that laying the foundations for a smooth start to family leave will also make for an easier transition back to the workplace and subject to qualifying criteria, the benefits under our schemes are more generous than required under current legislation.  

When you apply for a role with us you will be asked to complete an equal opportunities questionnaire. If you have any questions about this, please feel free to reach out to one of the team.