Company Description

Our client is a property technology company that has become a major player in the private Scottish factoring market, boasting a remarkable 90% market share. Established in 2010, With a commitment to future growth, the company aims to expand its customer base while consistently improving its product to stay ahead of industry competition. Customer service is a top priority, with a focus on providing a seamless and productive experience for clients. They prioritize fostering connection and support. This is achieved through daily huddles, one-on-one sessions (121s), regular all-hands calls, and company wide meet-ups, ensuring a cohesive working environment and strong relationships.

Job Description

In this role, you will be responsible for conducting in-depth research to define Ideal Customer Profiles (ICPs), identifying key decision-makers within targeted businesses, and gathering essential information, including business size and optimal contact details.

Key Responsibilities:

1- Research Ideal Customer Profiles (ICPs): 

• Conduct in-depth research to define characteristics of ideal customers for their products/services. 
• Continuously analyze market trends and competitor activities to refine and update ICPs.

2- Identify Decision-Makers: 

• Initiate outbound calls to potential customers, engaging in conversations to pinpoint key decision-makers within organizations. 
• Clearly communicate the value proposition of their products/services.

3- Gather Business Information: 

• Extract relevant information about the size and structure of targeted businesses.
• Record detailed data on potential clients, including needs, preferences, and specific requirements.

4- Build and Maintain a Database: 

• Develop and update a comprehensive database of potential clients, ensuring accuracy and relevance. 
• Utilize CRM tools to manage and organize customer data effectively.

5- Collaborate with Sales Team: 

• Work closely with the Sales team, sharing insights and collaborating on effective strategies to approach potential clients.
•  Provide regular updates on progress and challenges faced during telemarketing.

Qualifications

• Proven experience in telemarketing or a similar outbound calling role.
• Strong research skills with the ability to analyze data and identify key trends.
• A-C Grades (or equivalent) in Maths and English GCSE.
• Experience within Property Management/PropTech.
• Working knowledge of Monday.com.
• Excellent verbal communication skills.
• Customer-centric mindset with a focus on understanding and meeting customer needs.
• High level of accuracy in recording and maintaining customer information.
• Ability to work collaboratively with the Sales team to achieve common goals.
• Resilience in handling rejection and overcoming challenges encountered during telemarketing activities.

Additional Information

Benefits:

• Private Healthcare 
• Flexible Working 
• EAP  
• 23 days annual leave (with a buy/sell AL scheme available) pro rata for part-time  
• Enhanced Pension Contributions