Job Description

Zendesk is seeking a dynamic and strategic leader to join our global communications leadership team and lead external communications for the EMEA region. This role requires a seasoned communications executive with exceptional UK media relationships and understanding of the UK media landscape, strong storytelling and internal stakeholder management skills and the ability to drive cross-functional and cross-regional initiatives. This role will lead a team of EMEA-based PR professionals with agency support in the UK, France and Germany. This role will report to the Vice President of Global Communications. 

What you’ll do:

• Work closely with the global communications team and regional leadership to develop, refine, and execute key global and local storytelling initiatives and support global and local company announcements

• Serve as an acting member of the global communications leadership team, building the culture & team within the region as well as contributing to the broader global communications team’s culture

• Drive PR results for the UK as well as lead quarterly planning for the region, collaborating with global counterparts to ensure alignment and message consistency

• Work closely and collaboratively with the Zendesk internal communications team to ensure regional internal communications are reflective of what’s timely and topical for employees in that region

• Manage agency support to drive results while ensuring budget targets are delivered in line with forecasts

• Lead and engage in strategic projects as requested 

What you bring to the role:

• Minimum 12+ years of Communications experience, including within large functional teams

• 5+ years of experience specifically in tech/SaaS and / or CX

• 2+ years of leadership experience, managing a team of two or more people

• Native English speaker; language skills in French and German bonus

• Ability to be both hands on and drive strategic planning / offer strategic counsel

• Strong oral and written communication. Ability to communicate clearly and effectively with employees at all levels of the organization

• Strong executive presence, engaging with senior leaders as a trusted partner

• Strong interpersonal skills, with an ability to influence others to achieve desired outcomes

• Ability to amplify the success of others through coaching and mentoring

• Excellent organizational skills and attention to detail

• Enthusiasm for process improvement and demonstrated experience implementing new solution

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.