At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application!

What You Can Expect At BBH:

If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can. You will have direct access to clients, information and experts across all business areas around the world. BBH will provide you with opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm. We encourage a culture of inclusion that values each employee’s unique perspective. We provide a high-quality benefits program emphasizing good health, financial security, and peace of mind. Ultimately we want you to have rewarding work with the flexibility to enjoy personal and family experiences at every career stage. Our BBH Cares program offers volunteer opportunities to give back to your community and help transform the lives of others.

The Product Owner role in Private Banking supports both small projects and segments of larger projects falling under the Change Management discipline.  They will gather requirements, analyze data, research issues, and assist in the development of solutions that address the Private Banking business goals.

This position will work closely with all areas in the Private Banking line of business and other support areas at the firm. You will develop meaningful relationships and by understanding the business goals from the different areas, there will be daily interactions with users, project managers and sponsors, technology systems and occasionally senior management to resolve issues and launch new products. Whether its problem resolution, creative design for complex issues or managing task lists, this role will lead meetings, design sessions, and workflow design.  They will contribute towards user acceptance test planning and execute user acceptance testing.  

Key Responsibilities Include:

Analysis

• Assist production support as needed regarding preliminary analysis for enhancements and bug fixes.

• Evaluate and design systems in collaboration with the business line, Technology and Processing teams in a continuing effort to enhance productivity, reduce risk and improve client experience.

• Formulate realistic workflow or other requirements based on objectives, feasibility, and budget; apply discipline and align shared objectives with user community

• Design creative solutions that meet the goals and objectives of the project and align with product/discipline strategy.

• Identify business goals and problems in individual business units and across the organization.  Work with project team to define scope

• Participate in testing of system changes, including planning user acceptance testing, regression testing, client testing and parallel/pilot testing as required

• Adhere to strong project execution methodology standards and best practices throughout the project lifecycle

Data Collection & Document Management

• Document and/or review business requirements gathered from business users, sponsors, and clients, and obtain user sign off on the requirements

• Identify and interview key individuals to gather needed details and direction to define business requirements

• Oversee and participate in documentation of new or revised procedures and workflows

• Based on data analysis make recommendations on process improvements

• Mine relevant information from various data sources and account for accuracy of data 

• Review results for exceptions to trends and research / reconcile where appropriate.

• Present data in the most appropriate and relevant format to varying audiences – level and knowledge

Communication and Leadership

• Prepare materials, and lead or participate in meetings with business users and sponsors, systems groups, vendors, and clients

• Assist in creating product announcements and user demonstration materials as needed

• Provide guidance for users and project team through coaching, resolving conflicts, coordinating activity, and assigning work

• Based on lessons learned, offer updates to improve best practices, project documentation and upgrade the standards as applicable

Qualifications - Knowledge, Skills, Competencies

• Relevant Professional Experience as a functional product owner, preferably in the financial services industry

• Two plus years of transferable work experience preferred

• Education Level BA or Equivalent

• Strong level of problem-solving skills, research and data gathering ability

• Willingness to have flexible workday during off-hours for crucial project deployment

• Ability to identify, escalate and resolve problems/issues

• Ability to communicate professionally through effective verbal and written skills

• Demonstrates efficient time management skills

• Demonstrates organizational skills and an attention to detail

• PC experience, including the following applications: PowerPoint, Microsoft Suite (Excel, Adobe, Word)

• Initiative, motivation, creativity, and the ability to work independently

• Knowledge of Visio, CRM, AddVantage accounting system, project tools a plus

Salary Range

$75,000-$85,000

BBH’s compensation program includes base salary, discretionary bonuses, and profit-sharing. The anticipated base salary range(s) shown above are only for the indicated location(s) and may differ in other locations due to cost of living and labor considerations. Base salaries may vary based on factors such as skill, experience and qualification for the role. BBH's total rewards package recognizes your contributions with more than just a paycheck—providing you with benefits that enhance your experience at BBH from long-term savings, healthcare, and income protection to professional development opportunities and time off, our programs support your overall well-being.