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WORK STYLE DESIGNATION: Onsite

WORK STYLE REQUIREMENT: Onsite

WORK LOCATION: Westford, MA (BOS) Office

EXPECTED PAY RANGE: $20.27 - $27.88 per hour

This pay range is for the position's base salary only. This position may be eligible for other compensation including incentive pay and/or allowances. Candidates will receive additional information during the interview and selection process.

PRIMARY RESPONSIBILITIES

• Vet customer PO’s and create sales orders in ERP system. {E}
• Create and maintain customer accounts, including asset & service order creation.
• Work closely with Divisional resources in risk and legal departments, as required. {E}
• Acknowledge customer requests and use critical thinking to resolve or reroute issues and provide timely feedback. {E}
• Communicate internally with team members utilizing various communication channels, including Salesforce chatter, telephone, Teams, and email. {E}
• Work with operations and quality staff to resolve quality issues; to include customer complaints, internal process issues, and supplier issues. {E}
• Analyzes and monitors the use of all resources within the operations group to determine the efficiencies and effectiveness of processes and procedures and recommend adjustments as needed. {E}
• Partner with material planning group to ensure supplier orders are placed timely and inventory limits are adjusted based on forecast. {E}
• Manage incoming mail and distribute to the correct departments. {E}
• Assist with tracking instrument order backlog. {E}
• Participate in physical inventory counts. {E}
• Track progress towards annual KPI goals set by management and identify opportunities to improve outcomes. {E}

EDUCATION, LICENSES, AND/OR CERTIFICATION REQUIREMENTS

• Associate degree or equivalent

EXPERIENCE AND TRAVEL REQUIREMENTS

• 3-5 years of combined experience in operations and a customer support related role.
• Less than 5% travel - to other Hitachi offices.

SKILLS AND ABILITIES REQUIREMENTS SAFETY REQUIREMENTS

• Able to think creatively and find solutions to complex situations.
• A result driven individual who can collaborate with other team members to complete tasks in a timely manner. Highly organized, self-motivated, and strong willingness to learn.
• Ability to work independently with little supervision but maintain effective communication with management, internal staff, customers, and suppliers as needed.
• Excellent interpersonal skills with proven ability to create positive working relationships.
• Strong analytic skills, problem solving, and business acumen.
• Proficient in EXCEL and other Microsoft office applications
• Experienced with MTE or similar SAP system.
• Experience with Salesforce.

Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to HTA-AccommodationRequests@hitachi-hightech.com