Intradiem’s intelligent automation solution for customer service teams is reinventing customer service for everyone.

Who We Are

Intradiem is a technology company on a mission to reinvent customer service through automation. 

What We Do

We develop innovative, AI-powered Intelligent Automation solutions for contact center and back-office teams. Our solutions currently support hundreds of thousands of customer service agents for brand-name organizations, powering hundreds of millions of automated actions saving customers tens of millions each year.

How We Work

We take a “problem-out” approach, asking customers to help us understand their business problems, exploring potential solutions together, incorporating their feedback, and releasing solutions that solve those problems.

Our Culture

We take a “people-first” approach, treating employees, customers and each other with the dignity and respect we all deserve. Intradiem employees enjoy a family-first culture, transparent leadership, and unfettered growth opportunities. 

Our Values

We believe in service, encouraging our employees to contribute time and energy to causes that help improve the people and communities in which they live and work. We are guided by three core values:

• Servant’s Heart—caring enough about other people to understand what their problems are and placing the needs of colleagues, customers, and others over personal objectives.
• Craftsman’s Attitude—taking pride in the work we do and creating solutions that really solve the problem at hand (and trying again if the first attempt doesn’t do the trick).
• Revolutionary Spirit—leaving the world a better place than it was when we found it, and doing things we would be proud to brag about to our grandchildren.

Your Role:

As an Instructional Design Intern, you will play a pivotal role on the Learning Services team to help create innovative learning solutions, eLearning, and training curriculum. You will gain practical experience in instructional design while contributing to the development of engaging and effective learning materials. The ideal candidate will have a passion for education, strong communication skills, and a desire to learn and grow in the field of instructional design.

This internship will start at the beginning of June and run through September, with the possibility of extending through December.

Your Responsibilities:

• Assist in the design and development of learning materials, including presentations, videos, interactive modules, and assessments. 
• Collaborate with subject matter experts to gather content and ensure accuracy and relevance of learning materials. 
• Participate in brainstorming sessions to generate creative ideas for enhancing learning experiences. 
• Utilize instructional design principles and best practices to create engaging and interactive learning experiences. 
• Provide support for the maintenance and updates of existing learning materials. 
• Collaborate with cross-functional teams to meet project deadlines and objectives. 
• Complete assigned tasks and projects in a timely and efficient manner, while maintaining a high level of quality. 
• All other duties and tasks as assigned. 

Your Qualifications

• Currently pursuing a degree in training and development, Instructional Design, Human Resources, Performance Management, or a related field.  
• Strong communication skills, both written and verbal. 
• Detail-oriented with excellent organizational abilities. 
• Ability to work both independently and with a team on projects and tasks. 
• Proficiency in Rise, Articulate, and SnagIt a plus. 
• Demonstrated interest or coursework in adult learning and training program management, international development, business project management, data analytics, or organizational development a plus.
• Must pass a pre-employment background check and drug screen. 

Work Authorization:
 
Candidates for positions with Intradiem must be legally authorized to work in the United States. Verification of identity and employment eligibility will be required during onboarding. 

Intradiem is an equal-opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.