Senior Insight Manager

CPG (Partner)

Let’s be unstoppable together!

Circana is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data and deep expertise, we provide clarity that helps almost 7,000 of the world’s leading brands and retailers take action and unlock business growth. At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together.

Learn more at www.circana.com.

The CPG department works with nationally recognised FMCG suppliers with household brand clients, providing solutions to business challenges based upon our data. The team are responsible for client retention, contract renewal, and revenue growth through products and services which meet the business needs of clients. The overall aim is to boost our client’s market or category understanding whilst building brand equity.

Overview of the role:

You will be a member of the Partnerships team, working directly with one of our largest client relationships and utilising extensive industry knowledge to provide valuable insights to solve their business challenges. The Senior Insight Manager is a crucial member of the team, and the ideal candidate would need to have a high degree of autonomy and problem-solving capabilities. The candidate should have a track record of using innovative and inspiring insight to grow our client’s business, paired with superb organizational and interpersonal engagement skills to deliver an all-round excellent service to the client. Previous line management experience is preferred, however not essential.

This role will have the requirement to travel to the client’s office in St Albans (once a week) and Circana’s Head Office in Bracknell (roughly once per month). In the role you will be mentored, trained, and supported to become a high performing member of an ambitious and career development focused team.

Main Responsibilities

• Coordinates, executes, analyses and presents findings from a variety of insight projects commissioned by the client; positioning in an influential manner with recommendations, actions and quantified new opportunities.
• To creatively cut through data and clutter and identify what is most important to the client.
• Full understanding and the ability to articulate the ‘value’ of the full range of Circana services, including Analytics, Shopper, Field and Technology Solutions.
• To act as a business consultant leveraging the breadth of Circana solutions in the pursuit of delivering business growth and efficiencies.
• Commercial responsibility for the day to day financial and contractual management of the client.
• Drive engagement and penetration of Circana across all client functions through the execution of effective engagement strategies.
• Develop and leverage strong, collaborative relationships with external and internal stakeholders and work closely with other Circana functions to deliver an all-round positive client experience.
• First point of contact for clients on day to day issues and champion the clients need within the wider Circana organisation.
• Responsible for updating all business performance metrics and accurate financial reporting.
• Travel to client offices (St Albans) and Circana main office.

Skills and Experience

• High degree of experience in the application of market measurement data including shopper
• Ability to articulate complex technical knowledge of solutions in a simple impactful manner
• Effective team player and proven ability to work remotely as well as onsite with clients across virtual and diverse teams.
• Leverages mutually beneficial relationships and networks both internally and externally.
• Ability to proactively manage a client relationship and drive improvements in client satisfaction.
• Strong project and workload management and proactive management of internal and external stakeholder expectations.
• Able to engage in a consultative manner with clients at all levels when helping solve/manage content deliverables and critical business challenges.
• Demonstrated effective communication and interpersonal skills as demonstrated by the ability to use appropriate method to communicate with clients, professional presence, ability to understand and respond to another’s point of view.
• Demonstrated resilience and sound judgment in dealing with business and corporate challenges and change.
• Administrative accountability; financial and business reporting, adheres to corporate policies, meets deadlines on corporate initiatives surrounding personal development and input into business planning.
• Strong commercial acumen and appreciation of contractual obligations.
• Escalates issues to the right people appropriately.
• Expense management.
• Coaching and development of direct report, ability to provide constructive feedback with a focus on improving storytelling skills and best practice use of market measurement data.
• Ensure 100% compliance of all core HR and Finance processes.

Circana Behaviors

As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

Stay Curious: Being hungry to learn and grow, always asking the big questions

Seek Clarity: Embracing complexity to create clarity and inspire action

Own the Outcome: Being accountable for decisions and taking ownership of our choices

Center on the Client: Relentlessly adding value for our customers

Be a Challenger: Never complacent, always striving for continuous improvement

Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity

Commit to each other: Contributing to making Circana a great place to work for everyone

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