Discord is about giving people the power to create space to find belonging in their lives. We want to make it easier for you to talk regularly with the people you care about. We want you to build genuine relationships with your friends and communities close to home or around the world. Original, reliable, playful, and relatable. These are the values that connect our users and our employees at Discord. 

We are looking for a curious and empathetic Senior Policy Specialist who will help drive our mission of keeping Discord users safe by developing or improving our content policies to address issues in the area of minor safety and exploitative content.

What You'll Be Doing

• Identify, research, and write or update content policies to address minor safety and exploitative content issues as they appear on Discord
• Partner with Trust & Safety to help operationalize new policies through agent training, tooling changes, and enforcement guidance.
• Respond to policy escalations from Trust & Safety, Product, Legal, Communications, and more. 
• Coordinate cross-functional responses to content decisions that balance differing opinions and perspectives and weigh up risk to provide effective policy advice.
• Write user-facing communications to explain our policies and enforcement decisions through blog posts, Help Center Articles, and other resources.
• Articulate Discord’s values and policy principles to product, design, engineering, and other teams.
• Guide complex policy projects addressing issues related to child sexualization material, inappropriate sexual conduct with children, and sexually explicit content.

This role involves potential exposure to sensitive or graphic content, including but not limited to vulgar language, violent threats, pornography and other graphic images.

You Will Thrive In This Role If

• Experience working on relevant issues, such as advocacy, research, or specialization from a non-profit, community organization, or tech company, which may include:
  • Child sexual abuse material and content that sexualizes children
  • Inappropriate sexual conduct with children
  • Sexually explicit content, including content that is nonconsensually created and/or shared
  • Self-harm and violent, graphic content
  • Human trafficking
• Experience in policy writing and development, social science research, and data-driven decision-making.
• Bachelor’s Degree or equivalent experience
• Familiarity with project and/or program management.
• Passion for supporting both your team and our users

Bonus Points

• Familiarity with Discord
• Experience with third-party stakeholder engagement or management
• Experience in international social issues or policy development
• Multilingual

About Us

Discord is a voice, video and text app that helps friends come together to hang out, have fun, and play games. With over 150 million monthly users, Discord has grown to become one of the most popular communications services in the world. Discord offers a premium subscription called Nitro that gives users special perks like higher quality streams and fun customizations.

We’re working toward an inclusive world where no one feels like an outsider, where genuine human connection is a click, text chat, or voice call away. A place where everyone can find belonging. Challenging? Heck yes. Rewarding? Double heck yes. It’s a mission that gives us the chance to positively impact millions of people all over the world. So if this strikes a chord with you, come build belonging with us!