Hearing Wellness Advisor in the Guildford World of Hearing store

If you're outgoing, enjoy helping people  and confident approaching customers, we want to hear from you.  We're looking for team members who can advise and support the promotion of our services in store.  We provide full training and reward our Hearing Wellness Advisors with a competitive salary and company benefits.  It's a great opportunity to develop a career within a retail health environment. 

A Hearing Wellness Advisor with Boots Hearingcare  will:
Communicate brilliantly to provide customers with information about Hearingcare and personalised advice on looking after their ear health and hearing
Perform routine hearing screening tests and book hearing assessments for the Audiologists as appropriate
Assist customers with hearing aid maintenance and care
Sell and promote use of consumables and ear care products. With time and where required train in specialised Hearingcare services including wax removal through Micro Suction to support the audiologist when needed or other screening health checks related to hearing
Support the stores KPIs by keeping your own and the store Audiologists' diaries busy with appropriate appointments
Work with Boots Opticians and Pharmacy promoting hearing care

A Hearing Wellness Advisor will have:
Confidence in approaching and actively engaging customers
An interest in store targets and be a team player in hitting them
Ability to attend our training centre
Self-reliance, taking accountability for your own learning and performance in store
Interest in becoming knowledgeable about hearing health and care pathways
Experience of working in a retail/healthcare environment an advantage
Great partnership with the resident Hearing Aid Audiologists and in store team
Experience of operating basic level technology devices, iPads, and computers

Training and expectations
During your initial core training you'll spend 3 individual weeks away from home in the Boots Hearingcare Academy* (Llandudno ) as well as training in store and online sessions.  Once qualified, you'll be supporting our customers and the instore  team of Audiologists in achieving store targets by actively approaching and engaging with customers, providing specialised advice and access to hearing care information.

We offer a competitive salary of £22,038.00, comprehensive benefits package (including Boots staff discount)  and a results based quarterly bonus scheme paying out at  9.5% to 28.5% of basic salary.

This is a full time role based on a rota basis over 5 days and will include weekend work Successful applicants will be subject to a satisfactory enhanced DBS Check.