Reports to
Vice President, Group Engagement, Client Success
Who We Are!
Within 3's virtual engagement platform helps the top life science and pharmaceutical companies in the world to engage more efficiently with physicians and patients. Drugs get to market faster. Patients can be heard. Busy physicians can spend more time with patients.
We work hard to create a dynamic and collaborative culture where innovation is encouraged. Even as a globally distributed organization, we strive to create and maintain connections that not only make work fun but make our work better!
The Challenge
As a Director, Group Engagement Lead (GEL) you will create and nurture long-term relationships with clients. This role involves working with clients directly and ensures that we are able to resolve any possible issues as well as provide high end client satisfaction.
This role is well suited to a professional whose core DNA is being highly organized, autonomous and detail-focused. You should be an excellent communicator who’s able to grasp customer needs, consult on areas the platform can support the client and brainstorm ways to fulfil them.
Specific responsibilities include planning and leading client-facing meetings, presenting platform demos and training, content management, document version control and overall project organization, implementation and management.
If you also have a background in client-facing roles and knowledge of the life science industry and/or SaaS, we’d like to meet you. You should be a self motivated individual, who drives success within the clients you partner with.
What you can expect from the opportunity
Requirements
What you need to grow and succeed
Additional Duties
This job description in no way states, or implies, that these are the only duties to be performed. You will be expected to follow any other job-related instructions and to perform other job-related duties as requested by your manager.
Don’t meet every single requirement? Studies have shown that women, members of the LGBTQ+ community and people of color are less likely to apply to jobs unless they meet every single qualification. At Within3 we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Benefits
Whats on offer
Within3 is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at Within3 regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.