Founded and headquartered in the United States, Dayton Parts has for over a century supported the commercial vehicle market to boost driver uptime by combining the largest selection of parts with the deepest levels of service, engineering, and innovation.  Today, we have more than 3,500 employees across 28 different locations, with a family of brands that also includes SuperATV and Dorman Products. Publicly traded under the stock ticker DORM, we had revenues surpassing $1.7 billion in 2022 and over $3.5 billion in enterprise value.

We rely on everyone who works at our family of companies, regardless of role and experience, to contribute to our success. That means everyone has a unique ability to make an impact on the business and is encouraged to bring their authentic selves to work. The freedom to pursue new ideas, offer different perspectives, and grow in your career is fundamental to working at Dorman.

Are you looking to join a stable company? One that values its contributors and is growing? Well, look no further! Dayton Parts is seeking an Inside Customer Service Representative to join our growing team in Shiremanstown, PA.

Schedule:

• Monday – Friday
• 1 hour lunch
• Hybrid Schedule  
• PA: 8:00 AM – 5:00 PM EST

Responsibilities:

• Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Resolve customers' service or complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Refer unresolved customer grievances to designated departments for further investigation.
• Determine charges for products requested and arrange for billing.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
• Review adjustments regarding claimed to be defective, and approving or disapproving returns.
• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

Required Experience / Skills:

• 3+ years of customer service experience, preferred.
• Experience with data entry and customer service software systems.
• Great attention to detail.
• Excellent interpersonal skills.
• Excellent organizational, planning, problem solving and analytical skills.
• Strong written and verbal communication skills.
• Strong self-motivation and the ability to work with minimal supervision.

Dorman Products is an equal opportunity employer; we value a combination of ideas, perspectives, and cultures at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  EEO/AA Employer M/F/D/V.

www.DormanProducts.com