Account Manager

What You’ll Be Doing

ProArch is seeking an Account Manager who is customer-centric, ambitious, and adept at understanding and effectively communicating the value of IT services. This role requires a candidate with a strong background in sales, particularly in selling and servicing managed IT services, support services, security services, and data-related solutions. The ideal candidate will take a consultative approach, leveraging their expertise to guide clients toward solutions that align with their business objectives.

Your Responsibilities

·         Develop and nurture strong relationships with key accounts, prioritizing customer satisfaction and identifying opportunities for growth.

·         Gain a deep understanding of clients’ business goals and IT needs, with a focus on managed services, support services, security services, and data-related solutions.

·         Act as a trusted advisor to clients, providing strategic guidance on how technology can drive business outcomes.

·         Work closely with Strategic Account Executive to drive revenue growth within assigned accounts by identifying and capitalizing on upsell and cross-sell opportunities.

·         Collaborate with technical teams to craft and present tailored solutions that address client needs.

·         Manage the sales process for new business opportunities within existing accounts, ensuring a seamless customer experience.

·         Serve as an active member of the "Transfer to Operations" when a Managed Solutions client is brought on. 

·         Maintain accurate records of account activities and opportunities in CRM software.

·         Gather and relay client feedback to inform product and service enhancements.

·         Prepare detailed reports on account status, activity, and forecasts.

·         Run sales campaigns out of HubSpot.

Requirements

Your skills are:

·         Bachelor’s degree in Business, IT, or a related field

·         Minimum of 3 years’ experience in sales or account management, with a focus on selling and servicing managed IT services, support services, security services, and data-related solutions

·         Strong understanding of IT services and solutions, with the ability to effectively communicate their value to clients

·         Excellent communication, negotiation, and presentation skills

·         Proven ability to manage complex sales cycles and address customer needs

·         Consultative approach to sales, with a focus on understanding and addressing client challenges

Qualifications

·         Previous experience in a technical sales or support role is preferred

·         Knowledge of CRM software and sales tools

Benefits

Our Benefits

·         A competitive compensation package.

·         Opportunities for professional growth and development.

·         A collaborative and supportive work environment.

·         Access to cutting-edge technologies and the opportunity to work with industry experts.

·         401k with Company match 

·         Paid Time Off 

·         STD, LTD, Term Life Insurance  

·         Health Savings Account