At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day. 

We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.

Our four values guide our strategy, our decisions, and our interactions:

• Make it human. We care about the people that make up our customers, colleagues, and communities.
• Make it about others. We do what's best for our customers and collaborate to drive progress. 
• Make it happen. We work with intention toward a common purpose and forge ways forward together. 
• Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.

POSITION TITLE

In-Force Management Product Project Specialist

POSITION LOCATION

Lynchburg, VA (hybrid)

Richmond, VA (hybrid)

YOUR ROLE

As Genworth continues to evaluate the performance of existing blocks of Long Term Care insurance, it is important that we accurately implement rate increases. Genworth’s US Life Insurance division is looking for a Product Owner to develop new capabilities for successful implementations of rate increases and associated innovative offerings. You will operate within an Agile environment side-by-side with key business stakeholders, developers, analysts, architects and testing resources to define high level business intent and features, drive solution decisions and ensure finished products meet the needs of all stakeholders. You will provide strategic direction for a team through Product experience and business intelligence. You will shape the strategy and content of IT delivery in an Agile environment.

What you will be doing

• Partner with Rate Action Implementation and Rate Action Capabilities agile teams to assist with testing output reviews & provide production checkout support following each LTC Admin Release
• Partner with Product Owners to ensure that policyholder letter changes for rate action implementations are tracked and implemented correctly into production; assist with post-production letter review
• Research any escalations or post-rate action implementation related issues
• Monitor and investigate policies on missing rate action & no quote letter reports; work with IT to take appropriate action
• Assist with creating checklists & data files for rate action implementations for each rate action approval
• Ownership of Future Rate Increase Plan tracking & updates for Consumer Web, IFA Letters, and Settlement Letters
• Assist with any adhoc mailing requests (example: filing notification letters, noncancellable notifications)
• Assist with tracking of Rate Action approvals through implementation
• Ownership of Brighthouse day to day activities including bi-weekly calls, reviewing of filings/objections, preparing UFLIC invoice, & coordination between Milliman, UFLIC and Brighthouse

What you bring

Required

• Bachelor’s Degree or equivalent experience
• Attention to detail and strong organizational skills
• Excellent written and verbal communication skills
• Collaborative team player who is consistently executes deliverables in a timely manner
• Proficient in Excel, Word and PowerPoint

Preferred

• 3+ years experience in project management or related field
• Previous Business Analyst experience a plus
• Previous experience with Long Term Care Insurance and/or associated rate increases
• CLOAS experience

Employee Benefits & Well-Being

Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives.

• Competitive Compensation & Total Rewards Incentives
• Comprehensive Healthcare Coverage
• Multiple 401(k) Savings Plan Options
• Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
• Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
• Disability, Life, and Long Term Care Insurance
• Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
• Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
• Caregiver and Mental Health Support Services

ADDITIONAL

• At this time, Genworth will not sponsor a new applicant for employment authorization for this position.
• No agencies please.