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Do you want to make a difference?

Cognosante employees are passionate about improving people’s lives. With an innovative mindset and an unwavering commitment to those we serve, we partner with healthcare, civilian and defense agencies to deliver exceptional public services and programs. Our multi-faceted technology and customer experience (CX) solutions achieve program outcomes, solve critical challenges and create meaningful change. Whether we are helping Veterans access healthcare faster, ensuring that members of the military complete their missions safely, or helping people obtain health insurance, our work touches millions of people. Are you ready to make a difference?

Come Join Our Team

The Department of Labor (DOL) National Contact Center (NCC) directly supports all of DOL’s strategic goals by providing American public customers across the nation with timely, accurate and understandable information for a wide range of Departmental programs and services.  To accomplish this, the DOL-NCC interacts with customers through the communication vehicle of their choice including telephones, self-service on the web, texting, email, U.S. mail and chat.  The DOL-NCC supports public communications by providing live customer service support for telephone, voicemail, texting, faxing, chat, U.S. mail, and email communication methods.

What is the position?

The Junior (Jr.) Reports Analyst is responsible for providing support in assisting clients with the development of business systems related to automated contact center solutions. The Jr. Reports Analyst performs analysis of functional and technical requirements, prepare system designs and specifications, performs systems development. Collects, documents, and analyzes information concerning clients' current business processes and information systems. The Jr. Reports Analyst also develops required systems and operation documentation.

What will I get to do?

• Analyze Data
• Positively impact U.S. Department of Labor stakeholders
• Identify trends
• Streamline reporting
• Assist our WFM Manager and Reports Analyst
• Provide best reporting practices

What qualifications do I need?

• Bachelor’s Degree, or equivalent
• A minimum of two years of experience with Python
• Proficiency in using SQL
• Experience with extracting and transforming data through APIs
• Ability to build, modify, and maintain hourly, daily, weekly, and monthly reporting
• Ability to prepare reports for both internal and external stakeholders
• Knowledge and advanced experience with both Power BI and Microsoft Excel (formulas, Pivot Tables, and VBA)
• Effective communication skills to support the creation, implementation, and maintenance of reporting both internal and external
• Ability to follow protocol and to apply sensitivity and discretion in handling confidential information

What additional characteristics will help me thrive? 

• Proficient in the use of MS Office including Word, Excel, PowerPoint, and Outlook
• Able to work in a fast-paced environment
• Experience with Microsoft SharePoint is desired, but not required
• Experience with a data warehouse (Snowflake) is desired, but not required
• Experience in call center analytics is strongly preferred
• Experience utilizing call center software (Genesys and Salesforce) is desired, but not required

What We Offer  

Our mission is to provide comprehensive and competitive pay, benefits, services, and programs to eligible employees and their dependents that:  

• Ensure optimal health and productivity of our employees   

• Support employee retention and attraction  

• Provide work/life balance to ensure our employees succeed inside and outside of the office  

Compensation

The pay range for this job is determined by various factors, including but not necessarily limited to location, responsibilities of the job, and alignment with market data. When determining a salary for this role, the following factors may be taken into consideration - contract-specific affordability, education, knowledge, skills, competencies and experience. The estimate displayed represents the salary range for this position and is just one component of Cognosante’s total compensation package for employees. It is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee. 

Cognosante will not provide sponsorship for employment-based immigration benefits for this position.

What We Promise  

Cognosante employees are inspired by our bold mission to improve lives. To achieve this mission, we put our people first. No matter where they're located around the nation, our innovative workplaces enable individuals to apply their skills and experience to work toward a greater good.  

We foster a winning culture of solution creators built on innovation, collaboration, flexibility, and work-life balance. And we invest in the next generation of diverse talent to foster an inclusive, progressive, adaptable workplace that prioritizes advancement for all. As an affirmative action employer, we are committed to equal opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.   

Your safety during your job search is important. Recruiting communications will always be sent through one of the following corporate domain emails (@cognosante.com or @accurate.com).  

We will never send communications through any other domain, including @cognosantecareers.com, @gmail.com or @yahoo.com). We will never request payment from you, nor will we send payment to you, prior to your start date. If you have been asked to send or receive any payment, or if you have any doubt about whether you have been contacted by a Cognosante employee, please contact us at jobs@cognosante.com