Title: Senior Global Customer Operations Manager
Location: EMEA (Sweden, Germany, UK, or Spain)
Experience: Senior Level
Job Function: Business Transformation
Employment Type: Full-time
Industry: Computer Network & Security
About the position
As a Senior Customer Operations Manager, you will play a pivotal role in enhancing the overall customer experience by partnering with our Customer Success, Professional Services, and Support leaders to optimize the end-to-end customer touchpoints. Your responsibilities will revolve around designing and implementing improvements which increase gross dollar retention (GDR), drive customer satisfaction, maximize customer expansion opportunities, and optimize the efficiency of our teams through process and technology enhancements. This strategic role will require heavy cross-functional collaboration across global teams and strong project management skills. In this role, you will report into the Sr Director of Revenue Operations as a member of the Business Transformation team, our global operations center of excellence.
Applicants must hold a valid Right to Work in Sweden, Germany, UK, or Spain.
Responsibilities
Skills and Qualifications
Compensation
Salary will be commensurate with experience.
Culture, Career Opportunities and Benefits
We build teams that continually strive to get better than the day before. As part of a rapidly growing organization, you will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas while also having leaders who lead with authenticity and transparency. Our talent and our culture are a key differentiator for us, and we take great pride and care in hiring and retaining some of the best in the industry.
Some of the programs that make our culture special include:
Our Core Values
Our core values are extremely important to how we run our business and what we look for in every team member:
Trust is paramount.
We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.
Customers are core.
We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.
Innovation never stops, it only accelerates.
The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.
We deliver with agility.
We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.
United by respect.
Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.
Teams make “it” happen.
Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.
Keyfactor is a proud equal opportunity employer.
REASONABLE ACCOMODATION: Applicants with disabilities may contact a member of Keyfactor’s People team via people@keyfactor.com and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time.