Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Stripe’s mission is to increase the GDP of the internet and expand economic access globally. We’re designing tools and infrastructure to help our users start, run, and scale an online business from anywhere in the world. We believe there are too many barriers to doing business on the internet, and that opportunities are not equally distributed throughout the world. We also think building and growing a business online is a problem rooted in code, language, and design—not finance.

That’s where you come in: we’re looking for an experienced Market Researcher to join our growing Stripe Research team to partner with Product Marketing, business leads and design teams to design, lead and run market research that informs Stripe product messaging, positioning, and go-to-market strategies. 

You will also collaborate with a diverse group of researchers and Stripe’s GTM team from many disciplines, skills, backgrounds, and specialties. We're looking for a researcher with a breadth of methodological “tools” (including qualitative and quantitative skills), strong executive presence, and the ability to credibly persuade and influence.

What you’ll do

The Stripe Research team is part of Stripe’s Design team and works across many types of brand and product initiatives at Stripe to more effectively and efficiently deliver products and experiences that fulfill user needs. And since Stripe’s main audience is other people who build products, we agonize over and take pride in crafting user-friendly and user-focused experiences. 

In addition to conducting primary research, we also enable other Stripes (marketers, sales, engineers, product managers, designers, operations, etc.) to learn and apply research skills to global problems. You will play a role in shaping how we build research as a core competency across Stripe and define how we put users first when conducting research. 

As a Market Researcher, you will apply your qualitative and quantitative research skills to build research programs that will inform decisions around customers, products and markets. You will collaborate directly with the Marketing team to translate insights into actions that will drive business impact. 

Responsibilities

• Lead critical research efforts and conduct complex multi-phase, mixed-method studies that deepen our understanding of the user experience and drive product strategy
• Conduct quantitative and qualitative research that drives company strategy, and informs internal decision making, messaging, and positioning
• Work in a highly collaborative fashion as a strategic partner to Product Marketing, UX Researchers, and designers to define both the long-term strategy and the short-term tactics for Stripe campaigns 
• Prioritize research needs and approaches across multiple work streams to work on the right project, scale, and scope at the right time and ensure impact by delivering actionable insights 
• Partner closely with other researchers to build out Stripe’s market research practice 
• Source and manage research vendors to help augment the work of the research team
• Disseminate research insights to evolve and enhance Stripe’s understanding of user needs and identify innovative opportunities to meet those needs

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Have 5+ years relevant market research experience working with qualitative and quantitative methods, having conducted and supervised many different types of projects from start to finish (from quick-turnaround to comprehensive global initiatives)
• Can conduct complex research at scale and demonstrate the use of a variety of research methods, which may include qualitative interviews, surveys, ideation sessions, ethnographic field research, usability evaluation, and diary studies
• Have excellent written and verbal communication skills and use them to effectively roll out large scale research programs

Preferred qualifications

• Have worked on developer-focused, B2B or enterprise products
• Can lead, design, execute, and communicate impactful research in a fast-paced environment and know how to integrate research into marketing, sales, and go-to-market strategies, including product roadmaps
• Have a desire to do hands-on research from planning and recruiting to conducting interviews to insights delivery
• Tell compelling stories with data and are skilled in explaining your work, process, and decisions to cross-functional stakeholders and crave feedback to help you produce your best work 
• Can distill research findings into clear, and compelling data-backed presentations, data visualizations, and/or infographics
• Relentlessly focus on users and solving for their needs and wants. You put users first and have experience driving impact from insights 
• Can successfully set and achieve priorities that find the perfect balance between benefiting the project, the Research team, and all of Stripe
• Can balance working with urgency and focus with methodological rigor and adapt as needed for the situation
• You’ve built or scaled research platforms, systems, or programs at your workplace