Company Description

Hi, we’re Nexthink. We’re not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and solutions, automates response, and helps companies continuously improve their employees’ experience, making them more productive, efficient, and happy at work. We have millions of endpoints deployed, we’ve surpassed $100M in ARR, and we’ve recently secured $180M in Series D financing for a company valuation of $1.1B, but we’re just getting started.

Job Description

The role of the DevOps Engineer is to develop, support and oversee the Cloud Infrastructure for a digital adoption platform, which is primarily based on AWS architecture and services.

You will collaborate with the Engineering teams to maintain and enhance performance, availability, reliability and security.

This role will include occasional out of hours support to cover any issues with the platform.

Responsibilities:

• Oversee the implementation, operations, and maintenance of AppLearn’s SaaS platform and systems, which is based mainly in AWS.
• Develop and maintain the platform and CI/CD utilizing Infrastructure as Code approach (IAC) supported by tools like AWS CDK and Terraform
• Participate in cross functional guilds to contribute to the overall architecture and design.
• Work closely with relevant teams to help define and maintain SLA, data security policies.
• Plan, promote, manage and execute certifications, network and architecture planning and changes, performance improvements, systems and tools for monitoring and managing high availability and DR.
• Maintain, develop and improve the monitoring, resilience and security of our platform.
• Manage vendor relationships with third party’s hardware, software and application hosting providers as needed. Monitor service levels agreements and report to senior management.
• Monitor the tech landscape. Evaluate and select technologies which can help AppLearn to improve our product.
• Enhancement and maintenance of a reliable technical infrastructure for both internal and external customer facing product needs, that meets appropriate SLA’s.
• Ensure the company’s internal technological processes and customer-facing services comply with expectations and applicable laws and regulations for privacy, security, and social responsibility in line with company annual ISO compliance.

#LI-Hybrid

Qualifications

• Experience with AWS (2-3 years) is essential. Knowledge of a range of services. The ones we use most are (API Gateway, Lambda, RDS, EC2, ECS). AWS certifications would be a major plus.
• Knowledge of infrastructure, networking and system components such as TCP/IP, Switches, Routers, DNS, Storage - NAS/SAN, Windows/Linux, Middleware components, load balancing and high availability cluster solutions.
• In depth understanding of shared, distributed computing infrastructure platforms and environments.
• Proficiency in the software development lifecycle and at least basic development skills in TypeScript and/or Python software engineering principles. Experience with Typescript or Python is a bonus.
• Knowledge of Docker
• Database management (MySQL, PostgreSQL, ElasticSearch).

Additional Information

We are 900+ employees strong in 21 countries across 8 different time zones speaking 60+ languages. We are positive, we get things done, we keep growing, and we are one team, we are Nexthink. We believe actions are stronger than words when it comes to diversity, inclusion, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience.

If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you