Exotec is at the forefront of technological excellence in order to redefine the relationship between humans and robots. Our solutions are contributing to the success of some of the largest brands in retail and e-Commerce by revolutionizing the way they fulfill their orders to the end consumers, all while mitigating labor constraints and increasing workplace safety.

Through the unification of artificial intelligence and high-performance hardware, our robotic solutions are now deployed across the globe and our exponential growth has led us to become the first industrial unicorn in France.

Working at Exotec is an exciting opportunity to give purpose to your skills. Learn and grow with nearly 800 (and counting!) ExoPeople around the world to help turn your ideas into a reality.

The robotics revolution is just the beginning at Exotec. Will you be part of it?

Responsibilities

Integrator Capability-Building:

• Contribute to training content creation and facilitate training for integrators
• Respond to any integrator questions or support requests

Engineering Support:

• Advise integrators on most effective system designs for Exotec products, answering customer needs while optimizing integrator costs
• Support integrators to understand functionalities, key differentiators, limitations of Exotec products and integration best practices
• Review technical offers with integrators
• Review and validate integrator design documents before installation

Operational Support for Sites in Production

• Own performance of Exotec systems
• Analyze root-cause of nonperformance, coordinating with integrators to perform improvement actions
• Solve issues escalated from Exotec Control Center and integrator
• Support integrators to maintain their systems with latest updates
• Support integrators on their requests regarding Exotec services (e.g. systems in production, pre-production servers)

Continuous Improvement on Exotec Products & Services

• Analyze the root cause of issues escalated from Control Center or integrators and suggest improvement plans
• Coordinate with Exotec teams to implement prevention solutions for future issues

Requirements

• Bachelor's or Master's degree in mechanical or software engineering or mechatronics
• Technical Skills (we know you may not have all of these, but if you feel like you respond to 70%, get in touch)
• Troubleshooting skills
•  Knowledge of SQL and databases.
• Proficiency in AutoCAD or similar computer-aided design tools.
• Basic networking knowledge.
• Experience or appreciation for Git, NodeRed, and Docker.
• Ability to read code in C++, C, Python, JS and/or Java
• You have strong analytical skills and enjoy interpreting data.
• You are customer service-oriented mindset.
• You like working and collaborating with others.
• Flexibility with working on-call shifts outside of standard office hours, including some overnights and weekends
• Ability to travel for work of up to 35-50%

Benefits

• Stock option plan and company performance based bonus
• Comprehensive medical, dental and vision coverage
• Generous holiday pay and time off
• Retirement savings plan (401(k))
• Numerous training and development opportunities
  
  

Exotec is an equal opportunity employer and all applicants will be considered without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, medical condition, military or veteran status, genetic information, marital status, ethnicity, or any other protected classification, in accordance with applicable federal, state, and local laws. We provide an inclusive work environment that respects all differences.