Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As Partner Success Principal on Via’s team, you will build and maintain long-lasting relationships with current partners using Via’s range of TransitTech solutions.  Our partners encompass public transit agencies, transport operators, corporations, universities, and other partners providers. You will be responsible to provide strategic insights on their operations, support them during different phases of their growth and be a sounding board in their operations decisions. You will be responsible for increasing partners’ satisfaction, platform usage, and retention of our clients by acting as their trusted advisor and as their voice to other parts of the organization. You will monitor the operations of our partners' deployments and play a key role in driving the continuous improvement and growth of their service, enabling Via to retain valued clients and drive long-term revenue growth.

What You'll Do:

• Act as a strategic consultant: monitor the service, collect Partner’s feedback, analyze data and provide insights on how to improve the efficiency and quality of their service
• Manage and develop client relationships with public sector transportation agencies and private sector transportation providers, translating a business agreement into a growing and successful on-demand transit system. 
• Leveraging demand, usage, and other performance data harvested across multiple data tools, advise partners on all aspects of the service, including rider and driver acquisition and product enhancements.
• Work cross-functionally with internal teams to define, coordinate and oversee all logistical and technical aspects required to provide exceptional service to our clients.
• Become an expert on the Via platform and use this knowledge to distill client requests and turn them into an actual product and operational improvements.
• Promote best practices and new ways for clients to leverage our platform and solutions growing client usage and enabling customer success.
• Manage product expectations and development, working with our engineering team to distill requests and ideas into actionable next steps and technology features
• Stay informed on current events and trends involving clients, Via competitors and the mobility/transportation industry

Who You Are:

• 6+ years of relevant work experience in a client facing role; Customer Success/Account Management/Consulting experience in a software/SaaS environment preferred
• A strong executor: you are detail-oriented and get the job done
• Organized and independent; you’re both an individual contributor and a team player: people love working with you and for you
• Thrive in fast-paced environments, troubleshooting issues in real-time and overseeing multiple tasks simultaneously
• A savvy and tactful communicator with experience managing complex business relationships; you intuitively find the right tone and feel comfortable working with people from a wide range of backgrounds
• Enjoy travel and are excited by the dynamic and mobile nature of this position
• Bachelor’s Degree and a record of exceptional academic achievement
• Experience at a startup and/or in the mobility sector

Founded in 2012, Via pioneered the TransitTech category by using new technologies to develop public mobility systems — optimizing networks of buses, shuttles, wheelchair accessible vehicles, school buses, autonomous vehicles, and electric vehicles around the globe. 

Building the world's most efficient, equitable, and sustainable transportation network for all passengers — including those with limited mobility, those without smartphones, and unbanked populations — Via works with its partners to lower the costs of public transit while providing transportation options that rival the convenience of a personal car while reducing environmental impact. 

At the intersection of transportation and technology, Via is a visionary market leader that combines software innovation with sophisticated service design and operational expertise to fundamentally improve the way the world moves, providing technology in 650 communities and more than 35 countries and counting.

Ready to join the ride?

Via is an equal opportunity employer.

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