Company Description

Since being founded in 2001, Daisy delivers IT solutions and services to more than 2,000 UK businesses across all sectors – with a portfolio spanning Modern Workplace, Connectivity, Unified Communications, Cloud, Cyber Security and Operational Resilience. We are one of the largest providers of communications and IT solutions across the UK!

Job Description

Location:                    Manchester

Salary:                        Up to £22k per annum DoE

Contract Type:          Permanent, Full Time

Working Style:          Hybrid (Combination of Home & Office Based Working)

Are you customer focussed with a passion for providing outstanding service?  Are you a team player with an optimistic approach to tasks and a keen eye for detail? Do you consider yourself to be self-motivated? If you answered yes, you should join our friendly Customer Service Team as a Customer Service Advisor.

Your key objectives in this exciting role will be to provide outstanding front-line customer support to our valued Customers that use a wide variety of our products and services.  Supported by our highly rated Service Desk Teams, you will answer queries and provide regular communication updates to customers via phone, our online portals and email.  

Some of the key responsibilities include:

• Providing high quality, end-to-end customer service to our customers through verbal, written and online communication channels
• Accurately recording and updating data in our logging systems with the appropriate level of detail
• Working in partnership with our Service Desk Teams to maintain a focused delivery approach and ownership for all incident management and requests
• Consistently striving to meet or exceed individual and team based key performance indicators KPI’s to delight our customers
• Creating and maintaining excellent relationships with our customers, third-parties and internal stakeholders
• Seeking out opportunities to overcome challenges our customers face through consistent perseverance and commitment to resolution
• Coordinating and working closely with our internal teams and departments to deliver upon wider business and service level objectives

Qualifications

Preferred Experience

• Previous Customer Service experience
• Good understanding of Microsoft Outlook, Microsoft Word, Microsoft Excel and Web Browsers

Key Competencies

• Customer focussed with friendly nature
• Team player with ‘can do’ attitude
• Self-Motivated with proactive approach to tasks
• Ability to remain calm under pressure
• Willingness to learn new technologies
• Resilience to fast paced/demanding environment
• Excellent written and verbal communication skills
• Proven planning and time-management skills

Additional Information

Some of the key benefits we offer include:

• Holiday – Starting at 25 (increasing to up to 30 days for each year you stay with us) + a holiday purchase scheme!
• Daisy University and Apprenticeships – Giving you the opportunity to expand your skills and knowledge whilst you work for us.
• Hybrid working, a combination of working from home and in the office to ensure work WORKS for you!
• Enhanced family friendly policies – We are here to look after you and your nearest and dearest.
• Health & Wellbeing offering – Including discounted membership for health plans + Eye Care Scheme, Employee Assistance Programme, and an in-house Wellbeing team.
• The Exchange – Online discount platform for more than 1,200 retailers.

Interested? Submit your interest today for review and consideration by our friendly Talent Acquisition Team!