About SimpliSafe

We’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don’t just want you to work here. We want you to grow and thrive here.

We’re embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our office on two core days, typically Tuesday, Wednesday or Thursday, to work together in person, and teams can choose where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.

Why are we hiring?

Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure.

What You’ll Do

SimpliSafe is seeking a self-starting, dependable, and customer-oriented candidate to join our Permits team, specializing in Renewals & Invoicing. This role can be based out of either Boston, MA or Richmond, VA. 

This role requires a high level of attention to detail, the ability to manage multiple priorities, and strong relationship-building skills. If you are looking for a position where you can see the impactful results of your task management while providing excellent customer service - this is the job for you!

Primary responsibilities include: 

• Receive and process initial permit fees, renewal fees and false alarm fines. 
• As of today, SimpliSafe is responsible for ensuring payment to 38 municipalities, though this number is likely to grow as we continue to scale
• Keep detailed records on all incoming and outgoing finances to ensure all applicable expenses are recouped
• Maintain detailed tracking of all fines and fees related to each municipality
• Submit payment for initial permit fees, renewal fees and false alarm fines using Coupa or Deluxe eChecks
• Facilitate communication between the permits team and the municipalities when related to billing and expenses, including instances of overpayment or underpayment to ensure we remain in compliance with regulations
• Conduct monthly audits to ensure all recuperation processes have been followed, escalating issues where there are gaps in recuperation
• Handle all manual work involved in the bulk billing process, including manually updating file formats and manually auditing for errors
• Assist permits manager with invoicing requests and any other permits billing needs that may arise

What You’ll Bring

• Strong time-management skills and calendar management skills
• Strong relationship management skills; must feel comfortable to own relationships with SimpliSafe customers and the municipalities we partner with
• Must feel comfortable to own relationships with SimpliSafe customers and the municipalities we partner with
• Proficient in Google Suites (Gmail, Sheets, Docs, Drive)
• Strong command of Microsoft Excel
• Exemplary organizational skills, particularly in digital information management and digital account management
• Clear, effective email communication skills
• Familiar with navigating virtual communication mediums such as Zoom or Google Meet
• A history of researching and validating credible sources of information
• Experience working with city and local government agencies a plus

Must be eligible for certification as an electronic security employee, which requires submitting your fingerprints to the Virginia Department of Criminal Justice Services (DCJS) for use in conducting a national criminal records search and a Virginia criminal history search and final certification approval from DCJS.

What Values You’ll Share

• Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
• Aim High - Always challenging ourselves and others to raise the bar.
• No Ego - Maintaining a “no job too small” attitude, and an open, inclusive and humble style.
• One Team - Taking a highly collaborative approach to achieving success.
• Lift As We Climb - Investing in developing others and helping others around us succeed.
• Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.

We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact careers@simplisafe.com.