Company Description

Supporting a UK-wide network of over 6,000 local, expert technology providers, Giacom makes it really simple for technology resellers and MSPs to access everything they need to create brilliant technology solutions for UK businesses.   

Giacom’s market-leading platform, Cloud Market, provides one place where partners can procure and manage comms, cloud, hardware and IT products and services, from the world’s leading vendors and service providers.

Our comprehensive portfolio of technology products and services gives our partners the competitive advantage to build bigger and more successful businesses by providing their customers with the best solutions and customer experience possible. 

At our core, we value diversity and inclusivity, creating an environment that empowers our team members to be their whole, authentic selves, every day. We believe that by embracing different perspectives and backgrounds, we can truly make a difference and shape a better future.

Are you ready to join us in our mission to supercharge UK business growth through the transformative power of technology enablement? Join us in fulfilling this mission and making a meaningful difference!

Job Description

• Department: Bureau
• Salary: up to £30,000 D.O.E + Comprehensive benefits package
• Location: Hybrid - Southampton (minimum 3 days a week in office)

Role Overview

Bureau Billing is responsible for delivering the most accurate and timely billing possible in accordance with the requirements of the contract for all customers. The department is also responsible for ensuring that ‘Metering and Billing’ best-practice is implemented and adhered to, and that our accreditation is kept up to date.

The main job purpose is to bill (invoice) all telecoms and IT services on behalf of Giacom’s clients. All members of the Bureau Billing Team act as an extension of the client’s own billing department, providing invoicing and billing information to the client’s end users and customers.

The Bureau Billing Analyst is responsible for providing billing support to the bureau team they are a member of and completing assigned tasks in an efficient manner, both promptly and accurately. Accuracy of billing and attention to detail being of the most important requirements of the role and to proactively advise customers to maximise their profitability.

Responsibilities & Accountabilities

• Complete daily, weekly and monthly checks.
• Fraud monitoring checks on customers billing platforms & Creation / management of billing periods.
• Provide a first-class bureau billing service to our customers, assisting them with aBILLity/Affinity platform related queries via phone and email.
• Advise customers on potential areas of loss and suggest remedies to increase margin and profitability.
• Provide support to other team members when required.
• Maintain a high degree of customer service for all queries and adhere to all service management principles.
• Take ownership of nominated Bureau customers, ensuring a high degree of customer satisfaction.
• Respond within the documented SLAs to enquiries from clients and help them resolve their software problems.
• Log and own problems encountered directly or reported by the customer to the support team.
• Support users in the use of our bespoke aBILLity and affinity software by providing necessary training and advice for the customer.
• Implement and adhere to all aspects of Giacom’s TMBS
• Implement and adhere to Giacom Best practices regarding billing practices
• Act in accordance with the requirements of the Information Security Management System.

Qualifications

• Experience within a Telecoms Billing role 
• Experience of working with aBILLity and or Affinity platforms.
• Flexible attitude and ability to perform under pressure.
• Ability to interpret written and spoken requirements.
• Ability to work well within a team.
• Excellent communication skills.
• Excellent customer service skills (Experience preferred).
• Excellent punctuality and time management.
• Experience with Microsoft Office products (e.g., Word, Excel, PowerPoint, Project, Visio)

Additional Information

At Giacom, we champion authenticity and individuality. Say goodbye to rigid dress codes and embrace the freedom to be yourself. Our work environment encourages and celebrates your unique qualities, providing a space where you can truly thrive.

Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation. 

If our advert has sparked your interest in joining the Giacom team, and you're still contemplating whether it’s the perfect fit for you, please don't hesitate to get in touch. We would be delighted to hear from you and have a conversation about all the exciting opportunities we have to offer. Your exploration of possibilities starts with a simple connection, and we welcome the opportunity to connect with you.

And what about the Giacom benefits…?

Working with Giacom offers a multitude of perks designed with you in mind. From a generous 25 days of holidays, to a comprehensive pension plan, we've got you covered. And to make your celebrations extra special, you'll enjoy an additional day off around your birthday.

Your well-being and engagement matter to us, which is why we have a dedicated team committed to ensuring your satisfaction at work. We’re here to provide the support and empowerment you need, every step of the way.

Recognition is vital to us, and we believe in acknowledging your hard work and achievements. That's why we regularly organise team and industry events to celebrate your successes and foster a sense of camaraderie among our team members.

Our Employee Assistance Programme will also help you to maintain your well-being, providing support when you need it most. Professional development opportunities are readily available to help you achieve your personal goals, and we even offer eye care vouchers and discounted Medicash membership to assist with your well-being.

So, if you're looking for a rewarding career with a market leader that values you and provides a range of incredible benefits, look no further. Join us at Giacom and embark on a journey of both personal and professional growth. Take the first step by applying today and discover the exciting opportunities that await you.

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