Company Description

Supporting a UK-wide network of over 6,000 local, expert technology providers, Giacom makes it really simple for technology resellers and MSPs to access everything they need to create brilliant technology solutions for UK businesses.   

Giacom’s market-leading platform, Cloud Market, provides one place where partners can procure and manage comms, cloud, hardware and IT products and services, from the world’s leading vendors and service providers.

Our comprehensive portfolio of technology products and services gives our partners the competitive advantage to build bigger and more successful businesses by providing their customers with the best solutions and customer experience possible. 

At our core, we value diversity and inclusivity, creating an environment that empowers our team members to be their whole, authentic selves, every day. We believe that by embracing different perspectives and backgrounds, we can truly make a difference and shape a better future.

Are you ready to join us in our mission to supercharge UK business growth through the transformative power of technology enablement? Join us in fulfilling this mission and making a meaningful difference!

Job Description

• Department: Cascade/Vendor Ops
• Salary: up to £27,000 D.O.E + Comprehensive benefits package.
• Location: Bristol Office - 170 Aztec West, Bristol, BS32 4TN.

Role Overview

We are recruiting for a IT Helpdesk Engineer who will ensure the smooth running of the Cascade Platform 24/7. This will include ensuring services are provisioned within SLA as well as providing migration support to new customers and working closely with the development team on new Cascade features and testing.

This isn’t your ordinary job, you’re here to revolutionize Cloud distribution whilst working closely with the world’s leading Cloud solution providers including Microsoft, Acronis and more.

Responsibilities & Accountabilities

• Processing orders for all manual workflow products ordered via Cascade.
• Identifying and resolving problems related to existing Cascade functionality and ensure relevant issues are escalated to the Development Team.
• Internal testing of Development releases to ensure they meet internal and external requirements.
• Resolving escalations from other internal intY teams and providing advice and training as required.
• Assisting and supporting the onboarding of new Partners and customers where required.
• Reconciling licensing requirements for our Partners and Vendors.
• Participating, where appropriate, with the onboarding of new Vendors and services onto the Cascade platform including the production of order processing documentation.

Qualifications

• You will have experience working on an IT Customer Service Desk
• A proven ability to problem solve.
• Proven enthusiasm for giving customers the best customer service experience.
• Very good written and verbal communication skills

Additional Information

At Giacom, we champion authenticity and individuality. Say goodbye to rigid dress codes and embrace the freedom to be yourself. Our work environment encourages and celebrates your unique qualities, providing a space where you can truly thrive.

Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation. 

If our advert has sparked your interest in joining the Giacom team, and you're still contemplating whether it’s the perfect fit for you, please don't hesitate to get in touch. We would be delighted to hear from you and have a conversation about all the exciting opportunities we have to offer. Your exploration of possibilities starts with a simple connection, and we welcome the opportunity to connect with you.

And what about the Giacom benefits…?

Working with Giacom offers a multitude of perks designed with you in mind. From a generous 25 days of holidays, to a comprehensive pension plan, we've got you covered. And to make your celebrations extra special, you'll enjoy an additional day off around your birthday.

Your well-being and engagement matter to us, which is why we have a dedicated team committed to ensuring your satisfaction at work. We’re here to provide the support and empowerment you need, every step of the way.

Recognition is vital to us, and we believe in acknowledging your hard work and achievements. That's why we regularly organise team and industry events to celebrate your successes and foster a sense of camaraderie among our team members.

Our Employee Assistance Programme will also help you to maintain your well-being, providing support when you need it most. Professional development opportunities are readily available to help you achieve your personal goals, and we even offer eye care vouchers and discounted Medicash membership to assist with your well-being.

So, if you're looking for a rewarding career with a market leader that values you and provides a range of incredible benefits, look no further. Join us at Giacom and embark on a journey of both personal and professional growth. Take the first step by applying today and discover the exciting opportunities that await you.

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