Job Description

This pivotal role involves delivering exceptional levels of technical service to global customers, both internally and externally, with a specific emphasis on Industrial networks. 

Reporting to the Client Support Group lead, you will work closely with Engineering and Service teams across multiple locations.

Your primary responsibility in this position is to offer technical support and guidance on Rotork products, with a key focus on Industrial networks such as Modbus, Ethernet, and Profinet. You will address customer queries by recreating on-site issues using demonstration equipment, identifying root causes, and providing feedback. Additionally, you will contribute to the development of product support procedures and documents to effectively resolve customer problems.

This role would ideal suit an individual who is an analytical problem solver and thrives working to deadlines and under pressure within a customer service orientated environment.

Experience Requirements:

• A minimum of 3 years experience within an industrial network  
• Proven analytical, problem-solving, and organizational skills with the ability to multi-task in a high-pressure environment
• Degree level / relevant recognised qualification or experience in appropriate field
• Understanding of electrical systems and the ability to understand wiring diagrams and product manuals

The Successful Candidate

• Willing to travel on short notice
• Hold great spoken communication skills
• Self motivated, self-starter and is able to work independently 
• Proficient in MS Office

Qualifications

Additional Information

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.

Our purpose is Keeping the World Flowing for Future Generations.

For over sixty years, the world has relied on us to create the things that keep everything moving.

From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.

Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.

Rotork is going through an exciting period of change and growth, building on our existing market leadership. It's a great time to join us and make an impact in shaping the future of our business.

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