Job Description

Responsible for initial assessment and routing of customer orders for the Contracts team. Reporting to the Team Supervisor, this is a key support role that builds and drives order input, backlog and flow. The opportunity with this role will be fostering a positive customer service experience and becoming an effective and efficient problem solver.

Key Responsibilities and Outcomes:

• Motivated self-starter able to work independently and with a team.
• Provide a timely review of all incoming Purchase Orders for US Customer Services.
• Review customer Purchase Orders for completeness including technical and commercial requirements.
• Maintain a historical log in the appropriate system, complete with task assignment, priority and date(s) as directed.
• Ability to interact with customers on routine basis and must demonstrate a high level of Customer Service.
• Must be thorough, accurate, and organized, with a strong attention to detail.
• Must be able to prioritize workload and manage multiple tasks in a fast-paced environment - strong time management skills.
• Proficient in Microsoft Office. Able to quickly learn & utilize business software and internal programs.

Qualifications

Essential:

• Strong Customer Service skills are a must, including phone calls and active listening.
• Must be able to communicate effectively and professionally at all levels to different customer demeanors (verbal, written and presentation)
• Robust organizational, problem-solving and multitasking skills.

Desirable:

• Proficient in Microsoft Word, Excel and Outlook.
• Ability to understand technical specifications.
• Proven customer support or customer service experience

Pay Rate: $20 - $25 an Hour + Bonus Eligible 

Additional Information

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.

Our purpose is Keeping the World Flowing for Future Generations.

For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.

Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.

Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business.

#li-hybrid