Main purpose of job

To complete clinical postural care assessments focusing on seating in care homes

Key responsibilities, duties and tasks

• Postural Care Assessment focusing on Seating for residents in care homes
• Development of referral process for care homes into Accora Postural Care assessment including:
• Liaise with care home staff to obtain essential information regarding residents needs and medical condition.
• IT and recording of information on Accora IT systems
• Carry out seating assessments which may be basic or complex of residents within a care home environment.
• Work with care home staff to identify seating needs and solutions using the Configura range at time of assessment.
• Liaising with clinical team to ensure appropriate assessment/product selection/report writing       
• Liaising with internal CS/ISC/PS teams etc
• Documentation / postural care assessment outcome reports
• Provide brief summary of assessment for each resident within care home records on site.
• Provide a written report outlining presenting problems, identified postural limitations and recommendations with clinical reasoning.
• Outline specification of the chair
• Use Accora online tool to raise quotation.
• Collate report and quotation, send through to identified care home funder.
• Issue equipment to resident of care home / review seating provided for residents independently or with product specialist.
• Work with product specialists
• Participate in Accora Education delivery
• Product training including bed and chair training to home managers and staff
• Interview for and write up case studies
• Online training
• Face to face training
• Providing clinical support to customers
• Working closely with the marketing and sales team to provide a clinical perspective on all marketing and sales documents and contribute to the content marketing
• Attending and contributing to exhibitions, conferences and symposiums where demonstrations of equipment and in-depth discussions will take place with existing and potential customers
• Working autonomously in a flexible manner; with a large part of their role being carried out from home or a place of their choice where they will carry out desk-based tasks and webinars as appropriate.  Attending the office for meetings and product evaluations as required.
• Providing clinical expertise and support to Accora’s work with other organisations.

Key goals and KPIs

Aim to assess approximately 4 residents per day, based on the following KPI’s

•  Respond to all requests for seating assessment visits, these may be made via email or telephone discussion, within 24 hrs
• Conduct a telephone assessment prior to any assessment visit, within 24 hrs
• Providing an assessment visit, complete with attendance from an appropriately qualified assessor or an appropriately qualified OT for the more complex cases, within 5 working days
• All assessment reports to be produced by the appropriately qualified assessor and forwarded to customer, within 1 working day
• All quotations to be produced in line with the recommendations provided within every seating assessment report, and therefore supplied together at the same time as the assessment report, within 1 working day

General expectations

• Includes travelling to assessments around the UK, primarily in London, Home counties and West Midlands
• Ability to collect equipment either from Accora’s office in Cambridgeshire or warehouse in Dartford, Kent
• Maintain personal and professional development to meet the changing demands of the job and participate in appropriate training activities
• Undertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job, whether that be on-the-job training, in-house training or external training courses
• Undertake health and safety duties commensurate with the post and as detailed in the Company’s Health and Safety Policy
• Act as an ambassador of the Company and promote the company brand, always displaying a positive image to customers and members of the public
• Live and breathe our core values – insight, determination and integrity; deliver to our mission statement and promote the Company’s long-term vision
• Adhere to relevant quality and regulatory requirements at all times

Requirements

Qualifications and training

It is essential that the postholder has:

• Qualified OT with a minimum of four years clinical experience.

Experience and knowledge

It is essential that the postholder has:

• Qualified Occupational Therapist
• Registered with HCPC UK
• Knowledge and understanding of clinical conditions that may impact on seating needs.
• Knowledge and understanding of postural care / 24 hour posture management
• Experience in postural care assessment including complex seating assessments and provision.
• Ability to provide clear clinical reasoning for recommendations
• Willing to travel nationwide and from time to time, stay overnight

It is desirable that the postholder has:

• Relevant product and industry knowledge
• Experience of statutory service provision of postural care interventions
• Experience of wheelchair provision

Skills and abilities

It is essential that the postholder has:

• Strong communication (oral and written) and numeracy skills
• Effective and confident telephone skills, with an excellent level of English
• Ability to work effectively both individually and in a team
• Ability to flourish in a competitive environment
• Good ICT skills
• Smartly presented
• Confidentiality and discretion
• Ability to work well under pressure in a busy office environment and travelling
• Flexibility dealing with multiple and varying duties concurrently
• Ability to use initiative in a variety of challenging situations

It is essential the postholder is able to:

• Remain fully up to date clinically and with all changes on existing products and be knowledgeable on all functions of new products.
• Participate in clinical supervision with the clinical team
• Participate in team development projects
• Know and understand the processes within Accora as relevant so can contribute and remain aware of updates and changes.
• Communicate effectively with all customers and colleagues and give clinically relevant feedback
• Maintain continuous professional development as a practicing Occupational Therapist, including participation in relevant external training and education.
• To comply with the Health Care Professionals Council & Royal College of Occupational Therapy’s Code of Ethics and Professional Conduct and national and local procedures.
• To contribute to the development of Occupational Therapy Practice and disseminate research outcomes.
• Ensure practice is evidence based.
• To develop clinical, managerial and teaching skills via continuous professional development (CPD), including maintaining an up-to-date CPD portfolio.
• To respect the individual values, cultural and religious diversity of clients and contribute to the provision of services sensitive to these needs.
• To demonstrate the ability to reflect on ethical issues and to provide guidance to other staff as necessary.
• To review and reflect on own practice and performance through effective use of professional and operational supervision and appraisal.

Other requirements

It is essential that the postholder has:

• Attention to detail, with good planning and organisational skills
• Drive and enthusiasm
• The potential to grow and develop in line with the business
• High degree of self-motivation and ambition
• Ability to influence and engage with colleagues, peers, key customers and prospects
• Positive, confident and determined approach
• Continuous improvement mindset
• Full driving licence

Benefits

Company laptop provided

Annual leave: 25 days per year + public holidays

Private medical healthcare cover

Training and development opportunities

Company van included in package for carrying chairs (Mercedes Citan/Vito or similar)

About Accora:

We are a dynamic and innovative company dedicated to designing and manufacturing assistive medical devices that enhance the lives of people who require extra support due to age, disability or injury. Our team is passionate about creating products that enable individuals to live as fully and independently as possible, with safety and comfort at the forefront of our design philosophy.

This is a fantastic opportunity for an individual who is committed to making a positive impact in the lives of others and who shares our values of insight, determination, and integrity.

If you are passionate about creating products that improve the lives of others and are looking for an exciting new challenge, we encourage you to apply for this role. To learn more about our company and the products we create, please visit our website at www.accora.care

Please note: we take the protection of your personal data seriously and process it in accordance with GDPR and relevant data privacy laws. By applying, you consent to us processing your data for recruitment purposes. Your personal data will be securely stored and not shared with third parties without your consent. You have the right to access, correct, or delete your data. To do so, contact us at info@accora.care