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Account Manager: Academic (UK and Europe) at Thomson Reuters
London, United Kingdom
Job Descrption
As a member of the Legal Professional Sales Team, the focus is on achieving sales excellence in order to meet or exceed targets through the fulfilment of the sales strategy and to develop accounts in the marketplace.
The role requires a constant level of contact with our Academic partners with the continual promoting and selling of our legal research solutions such as Practical Law and Westlaw as well as our software solutions namely CoCounsel Core and HighQ.
You will create relationships with key contacts and look to broaden Thomson Reuters’ impact, access and revenue from each organisation. You will create, manage and close a pipeline of new business opportunities from the initial lead creation through to providing the agreed solution to the new client. You will also be responsible for managing and growing existing business within the market.
The role also requires a focus of providing a consistent and high level of customer and after sales service to... the organisations within the allocated territory ensuring that customer queries are dealt with both timely and accurately, that training and the adoption of the use of online products is taken up by the library, faculty and students.
Due to the flexible nature of the services we provide there are many opportunities that are non-core and the role therefore requires the individual to be a strategic thinker, commercial in outlook with a strong ability to pioneer.
About The Role
• Plan and prioritise personal sales activities and customer/prospect contact towards achieving agreed business aims
• Plan and manage personal business portfolio and territory according to an agreed market development strategy
• Manage and own a sales pipeline which consistently delivers above expectation results
• Manage product and service mix, pricing and sales according to commercially agreed aims
• Maintain and develop existing and new customers through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimise quality of service, business growth, and customer and satisfaction
• Use customer and prospect contact activities tools and systems and update relevant information held in these systems
• Plan, carry out and support local marketing activities to agreed budgets and timescales and integrate personal sales efforts with other organized marketing activities, e.g. product launches, promotions, advertising, exhibitions and telemarketing
• Respond to and follow up sales enquiries using appropriate methods
• Monitor and report on market and competitor activities and provide relevant reports and information
• Record, analyse, report and administer according to systems and requirements
• Communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the sales process
• Attend and present at external customer meetings and internal meetings with other company functions necessary to perform duties and aid business development
• Attend training and to develop relevant knowledge, techniques and skills
• Conduct oneself in a highly professional and ethical manner, adopting behaviours that enhance the reputation of the company
• Provide input into the future sales vision including new markets, new products, new customers and new ways of doing business
• Demonstrating online products and managing effective trials by key individuals within an organisation
• Responding to customer queries in a timely fashion, thereby enhancing and developing strong relationships with the customer
About You
• Results orientated and focus on achieving targets and objectives
• Highly motivated and self confident in approach to role
• Strong influencing skills with proven negotiating abilities
• Effective time management skills
• Strong attention to detail and the ability to prioritise according to the overall plan
• Strong people skills and understanding what motivates people
• Strong information, fact finding and questioning abilities
• Good networking & relationship building abilities
• Excellent presentation skills
• Proven reporting and account planning abilities
• High focus on customer service and satisfaction
• Highly comfortable with technology and online research systems
• Strong oral and written communication skills
• Strong numeracy skills
• Knowledge of our products and the legal industry preferred
• Graduate level expected (non-legal degree acceptable)
• Legal qualification/practice preferred
Desirable Skills and Experience:
• Self-starter, able to initiate and implement projects on own initiative
• Enthusiastic to develop fresh ideas and learn new skills
• Ability to build strong relationships and collaborate with key stakeholders
#LI-KL1
What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
• Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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More information about Thomson Reuters can be found on https://thomsonreuters.com
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