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Job Descrption

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Delivery Assurance Manager

Job Title: Delivery Assurance Manager (Business Process Improvement), Global Delivery, Real-Time Payments

About Mastercard
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.

Overview
Real Time Payments (RTP) sits within Mastercard’s Product and Engineering division. RTP services consist of; Instant Payment Service, Proxy Directory Service and Bulk Payment Service. The Methods & Playbooks (M&P) team is part of the Global Delivery Change Practice which provides delivery assurance, portfolio office and PMO capabilities across the suite of RTP services, as well as, setting delivery standards.
M&P act as a strategic partner and center of excellence for project management and continuous improvement. Areas of focus include;
• Establishing common standards to drive consistency and control, eliminating unnecessary risk and ensuring informed decision making, aligned to policy
• Creation of clear and auditable delivery processes that enable traceability and transparency across the RTP portfolio.
• Establishing defined roles and responsibilities to create clarity across the lifecycle, removing friction and enabling fast paced implementation
• Measurement and control of performance against defined standards to underpin successful execution and to inform continuous improvement
• Embedding clear governance & methodologies that align with business and product priorities and support global customer and product deliveries
• Producing comprehensive, accessible and user-friendly guides and supporting documentation for delivery methodology and processes
• Driving compliance with standards and enhancing quality through the Global Delivery Assurance Framework
The role of Delivery Assurance Director reports into the Methods & Playbooks (M&P) Director.

Main responsibilities include;
• Support development of the methods and playbooks assurance framework, driving maturity and evolving the capability.
• Evidence the value of L3 and L4 assurance through tracking and evidencing business outcomes.
• Deliver clear actionable reports and remediation plans to leadership to aid evidence-based decision making.
• Work with key stakeholders to ensure that remediation plans have appropriate ownership. Escalating risks where owners have not been established.
• Establish and deliver against a rolling 12 month L3/L4 assurance plan, working with leadership to align priorities against available capacity.
• Feed lessons learned and delivery themes from assurance reviews into L1/L2 assurance, the M&P Director, and as appropriate the PM user group to inform focus areas.
• Work closely with the Change Practice lead, PMO Lead and M&P Director to drive quality improvement activity.
• Augment assurance capacity to meet demand through internal peer review/ assignment and leveraging of resource through unlocked.
• Drive continuous improvement initiatives as assigned by M&P Director. Closing gaps in standards, driving process improvements and defining new ways of working.
• Where required, lead change management activity related to L3/L4 delivery assurance including; training, comms, process enhancement and rollout.
• Present assurance findings to leadership, clearly communicating areas of focus and responding to questions and challenges with insights back by evidence.
• Own stakeholder engagement for assigned assurance reviews, ensuring stakeholder management plans are established for each assurance review and ensuring appropriate engagement of functional SME’s (Risk, Finance, Internal audit etc.).

Level 3 assurance
• Support definition of the L3 delivery assurance framework, building on existing M&P assurance foundations.
• Align the assurance framework with industry or regulatory standards as well as internal risk, audit, finance, security and compliance requirements.
• Lead/support enhancements to build L3 assurance maturity and capability.
• Lead the execution of L3 assurance activities as assigned, working closely with the M&P Director to drive maximum business value.
• Create and maintain detailed assessment methodologies for reviewing initiatives the 8 assurance themes; 1. Client & Scope, 2. Risk, Issues & Dependencies, 3. Planning & Scheduling, 4. Organisational Capability, 5. Supplier Management, 6. Solution, 7. Governance & Process, 8. Finance
• Document and embed roles and responsibilities for L3 assurance review type (Full health check, interim health check, deep dive).
• Support development and maintenance of standard delivery assurance tools, templates and reports, building on existing practice.

Level 4 assurance
• As directed, procure, manage and build relationships with preferred supplier/s.
• Support definition and management of the L4 framework.
• On instruction from leadership, draft statements of work to initiate L4 assurance and complete related procurement activity.
• Onboard/offboard third party suppliers, providing oversight of day to activity for the duration of the engagement.
• Provide critical challenges to findings, ensuring quality and driving areas of enquiry.
• Manage supplier delivery performance against the defined statement of work, escalating any issues to the M&P Director.

All About You
• Significant demonstrated experience in delivery of assurance activities.
• Exceptional relationship management, influencing and written and oral communication skills
• Advanced understanding of delivery governance frameworks and methodologies, with ability to apply professional judgement and proven experience to solve complex issues.
• Ability to quickly understand, assess, simplify and articulate complex challenges/solutions.
• Experience of software and engineering practices and methodologies, including release planning and execution.
• Strong understanding of business operating model processes, interplay between functional teams in the value chain of a complex product/ technology and delivery environment, preferably within a real time payments or financial services setting.
• A strong communicator and influencer, able to successfully engage from project working group to c-suite.
• Knowledge of bid management and/or procurement processes is preferred.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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