Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Product Design ManagerOur PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.
At Mastercard, design is more than what you see on a screen. We deliver innovative, differentiated product experiences at a global scale, using our skills to shape the future of payments and financial services. As a member of the Design community, you’ll work with cross-functional partners to make decisions grounded in actionable insights and deliver desirable outcomes for our customers.
Role Overview
We’re looking for a Manager of Product Experience & Design for the Commercial Solutions business unit to elevate our customer focus throughout our onboarding, development, and delivery processes. In Commercial Solutions, we are developing world-class travel and B2B solutions for our customers around the globe. Our offerings span across commercial card programs including virtual cards, products to support automation of account payables & receivables payment processes, solutions for supply chain financing, and many more emerging innovations.
Primary Responsibilities
Qualified candidates would have experience in product or service design delivery, with proven experience identifying and designing specific improvements throughout the customer experience and seeing through concepts to fruition. This role is responsible for driving actionable insights that improve product experiences and business outcomes. This role will closely partner with the Product Management and the entire Product Experience Design team.
• Collaborate with internal and external stakeholders to synthesize customer insights and analytics to map existing end-to-end journeys and identify critical moments of truth & opportunities for transformation
• Ideate and conceptualize future state experiences aligned to product strategies
• Ensure that concepts fully explore multiple options, conduct appropriate research e.g. user research, hypothesis testing and competitive research to determine the best solution
• Provide clear design and experience recommendations for the product roadmap
• Create strategic design deliverables such as current state journeys, visions of future experiences and cross-product service blueprints
All About You
• Proven ability in shaping customer-centric strategies grounding product/service/experience strategies in actionable insights
• Ability to collaborate with cross functional partners in a matrix organization; have worked on design teams and worked very closely with product managers and engineering teams
• Excellent communicator, practiced in strategic storytelling that drives stakeholder alignment, executive buy-in, funding, etc.
• Experience creating visual designs, journey maps, concept designs, service experience prototypes, and/or value proposition proposals to communicate ideas and designs
• Entrepreneurial attitude and a results-driven mindset
• Intellectually curious, manage multiple priorities in time sensitive and challenging/dynamic environments
• Highly analytical, able to solve complex and at times ambiguous problems
• Solid understanding of and experience with B2B and B2B2B business models a huge plus
We’ve built a strong, multi-disciplinary community of product experience designers, experience researchers, content designers and strategists across the company who are supported by the CX & Design Guild. The Guild provides members with best practices, learning opportunities and peer connections to promote career development. People are at the center of our creative process, so join us to unlock new ideas at the intersection of product, technology and design.
We understand that you may not have all the criteria on this list. If you believe you have relevant experience and the capability to fulfill this role, we strongly encourage you to apply.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
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