Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
Kyndryl is investing in expanding its consulting and professional services capability. As part of this, they are looking to recruit Customer Technology Advisors (CTA) in all technology practices.
The CTA is a Consulting based sales role, but with a strong foundation in a technology specialisation. They will use this technology-specific expertise to generate signings, and support other sales roles in an account. They will typically work on validated opportunities, developing technical or solution conversations, demos and presentations for the customer, delivering proof of concepts and establishing Kyndryl’s credibility and eminence in their field.
The role has a competitive package and incentive package.
What’s in it for you?
It’s an exciting time to join Kyndryl Consult, the growth engine for Kyndryl. We accelerate transformation for our customers by deploying our consultants and technical specialists on high impact assignments which align technology to business outcomes – always underpinned by our decades of deep engineering expertise, and intimacy with our customers’ technology and business.
Who you are
Experienced and innovative, you have a strong background in developing client relationships, acting as a trusted advisor, and signing business in your particular specialisation. You are both a sales professional, but also have a deep technical credibility.
Customer Success
o Acts and becomes a customers’ trusted advisor within their specialty. Works within a practice but also responsible for opening doors for adjacent areas, when applicable, to provide a complete Kyndryl customer solution,
o Thrives in a team environment of highly motivated peers,
o Maintains and develops relationships with key alliance partners and ecosystems; creates referenceable customers,
o Leads the solution customer engagement as a solution expert, providing technical guidance and collaborating closely with the technical solution manager,
o Supports the close of sale with the Customer Partner and Consult Partner, contributing to the sales management process when applicable,
o Has the eminence to potentially deliver billable work and ensure delivery follow through to create customer satisfaction.
Commercial Success
o Assists the Customer Partner and Consult Partner to identify, develop and close deals through technical, solution and sales expertise,
o Defines a unique value proposition for their respective area of expertise.
o When applicable, is responsible for looking at the solution from a cross practice perspective to bring full value to the customer,
o Collaborates with internal and external stakeholders to generate a winning response and optimise the technical and commercial solution,
o Responsible for utilising the full breath of Kyndryl’s value propositions to develop profitable deals. Works with the pricing / commercial teams to ensure suggested solutions are profitable,
o Supports in developing/repackaging solution capabilities aligned to deal characteristics and needs in the targeted account,
o Ensures customer satisfaction and acts with integrity,
o Externally recognised as an expert in their solution area.
People
o Support Kyndryl in achieving its Diversity, Equity and Inclusion goals,
o Act as a steward of the Kyndryl culture,
o Recognised as an exceptional individual, characterised by drive, personal integrity and empathy for others,
o Emotionally intelligent,
o Understands their own limitations and will ask for help and advice early and as often as necessary.
Who You Are
You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.
Required Skills and Experience
•Deep domain knowledge of Services offerings and technical solutions in a practice
•Demonstrated experience translating distinctive technical knowledge into actionable customer insights and solutions
•Prior consultative selling experience
•Externally recognized as an expert in the technology and/or solutioning areas, including technical certifications supporting subdomain focus area(s) including: Application Data and AI; Cloud; Core Enterprise and zCloud; Digital Workplace; Network and Edge; Security and Resiliency
Preferred Skills and Experience
•Bachelor's degree or Master’s degree
•5 years of experience (minimum) selling technical services for multi-industry customers
Being You
Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
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