What we offer:

• To ensure continuous communication between the team leader and service controller  to maximise the efficient day to day running of the team. 

• To ensure KPI management of the team and make adjustments and additions where required.

• To manage third party supplier on site and throughout supply process.

• Ensure high team morale and individual team member acknowledgement is maintained at all times.

• To support the Service Manager for the planning and completion of annual engineer appraisals and training plans in conjunction with company guidelines.

• To be responsible for providing cover for breakdowns and service on customer FLT’s where required.

• To take on any additional duties as required to ensure  smooth running of the department  & any other duties which arise as a result of the above which are within your capacity skill and expertise.

• Attend all team and individual meets as requested.

• Attend all training as deemed necessary to carry out your responsibilities.

• Ensure on-going self- development commensurate with the position held.

• Ensure that the company standards and policies are maintained, particularly with regards to behavioural and commercial dealings.

• Observe all Health, Safety and Environmental procedures on Company,  Supplier and Customer sites.

• Comply with Company Health and Safety policy.

• Ensure all activities meet with our KION Code of Compliance.

Tasks and Qualifications:

Interfaces

Internal:

• Sales
• Service
•  Rental
• Workshop
• Management
• HR
• NNC’s
• Basingstoke

External:

• Customers
• Contractors
• Suppliers

Required functional competencies / experience / qualifications

• Recognised engineering qualification
• Strong verbal and written communication skills with internal and external stakeholder
• Being able to understand processes and work in a structured way following defined processes
• IT skills will include a good working knowledge of SAP K1SS, Microsoft Word, and Excel.
• Planning (self-organisation) and organisational skills
• Team player, honest, reliable and approachable