What we offer:

The successful candidate will supervise service controller's and the quotations controller.

Supervision of department and KPI results by supporting team with relevant intervention.

Daily monitoring and reporting on any trucks out of action

To facilitate first class customer service support, ensuring customers and departmental management are consulted and updated on all call progress on a regular basis

Monitoring performance of all third party contractors – identifying and addressing issues relating to their support levels and ensuring application of required corrective actions

Conducting staff appraisals and ensuring individual staff personal performance targets are met and/or exceeded

Monitoring of service response and processing staff and application of required corrective actions

To ensure training needs are identified and satisfied / met

To hold regular team meetings to communicate performance, company updates, KPI’s etc

To ensure all staff are aware of customer SLA’s and that performance is regularly reviewed to ensure these are met

Provision of first level escalation for customer issues / complaints

To take on any additional duties as required by the Service Admin and provide cover when needed

Any other duties which arise as a result of the above

Ensuring that all Health and Safety and Environmental procedures are followed always and maintain general housekeeping rules. Ensure familiarity with the requirements of BS EN ISO 9001:2000 and 14001:2004.

Tasks and Qualifications:

25 days annual leave

Company pension scheme

Discount scheme, with access to deals from some of the UK’s largest brands

Company laptop and phone

Ongoing manufacturer training on our market-leading range of material handling equipment

Technical support available

Local support network of from colleagues

Varied role with day-to-day different challenges