What we offer:

We are looking for a candidate to join our very successful Infrastructure Managed Services Team responsible for Dematic Software's Infrastructure Managed services customer base.

Ideally, candidates will have worked in a mixed operating system environment, and will have previously been involved in the full life cycle of infrastructure deployment projects, including architecture sizing through to deployment and ongoing support. They will be comfortable maintaining and supporting virtualisation technologies and will have worked in a geographically dispersed environment that incorporates public and private cloud technologies.

Dematic software is a leading company in the delivery of innovative software led solutions across a multitude of different industries, that themselves fall under different regulatory requirements- from nuclear and pharmaceutical industries through to standard eCommerce fulfilment solutions. Within our target markets we are seen as leaders in the UK and increasingly the globally.

As an Infrastructure Specialist you will be responsible for the day-to-day support of Dematic customers. The role will involve mainly project work but also providing support and acting upon and monitoring generated alerts, throughout the lifecycle of Dematic customers sites.

You will need to combine a clear commitment to customer satisfaction with technical skills and the ability to troubleshoot and resolve issues that arise. You must have the ability to communicate directly with customers both by e-mail and telephone. Where issues arise that you cannot resolve, you will then be responsible for escalations within the team, to ensure the prompt and satisfactory resolution of customer support cases.

The role will typically require:

• Involvement in the design, tender, procurement and delivery phases of new projects.
• Involvement in the installation/configuration of infrastructure for new customers, and the improvement/enhancement of existing customer deployments.
• The ability to oversee the performance of the infrastructure across the infrastructure managed services customer base and internally for in-house services.
• The ability to Monitor the performance of the servers, proactively identifying issues/abnormalities that may pose a threat to the customers service.
• The ability to review performance logs, analysing the performance, identifying trends, patterns and detecting irregular behaviour.
• Managing the monitoring solutions-setting up, updating, enhancing, modifying the parameters as the infrastructure and systems are updated and upgraded.
• Ensuring that the servers are backed up, security measures are in place, and that there is an automatic failover in the case of any server downtime.
• Proactively and reactively applying vulnerability patches to managed sites.
• Communicate with the customer to understand the underlying issue and provide timely feedback
• Work proactively with others across Dematic to ensure prompt resolution of support issues.
• Provide support to colleagues through knowledge sharing and promoting knowledge sharing initiatives.

While you will be educated and supported on the job, an inherent aptitude to technical problem solving will be required.

The position is office hours based in Stockport and will involve out of hours work and an oncall roster.

Benefits

• Competitive salary
• Incentive schemes designed to reward individual contribution and performance
• Group personal pension plan with generous Company contributions
• Holidays - 25 days plus bank holidays
• Private Health Scheme (non-contributory for employees)
• Opportunity for international travel
• Life assurance
• Working at newly refurbished Manchester campus which includes a gym

Essential Skills

• Fluent in English (both spoken and written)
• A team player with a desire to learn more and train others.
• A willing communicator
• Qualified to a good degree level in any technical discipline (or to be able to show that you now possess these skills through extended experience)
• A willingness to travel to visit customer sites

Technical Skills:

· Terraform

• AWS/Azure/GCP
• Containerisation technologies such as Kubernetes and Docker
• Nagios
• Grafana and or Prometheus
• Configuration automation with Ansible
• Linux preferably Redhat/Centos
• Vmware
• Good Network skills (Firewalls & Switches)
• A driving license.

You can have:

• Windows Server Knowledge
• A knowledge of ITIL processes, and ideally ITIL certified

Experience:

• Have worked as a Systems Administrator/Engineer/DevOPS engineer and have a minimum of 3 years’ experience working with Linux.

Tasks and Qualifications:

Dematic Software is a software development group within the global organisation of Dematic.

Dematic designs, builds, and supports intelligent automated and non-automated solutions empowering and sustaining the future of commerce for its customers in manufacturing, warehousing, and distribution. With research and development engineering centres, manufacturing facilities, and service centres located in more than 35 countries, the Dematic global network of over 11,000 employees has helped achieve approximately 8,000 worldwide customer installations for many of the world’s leading brands. Headquartered in Atlanta, Dematic is a member of KION Group, one of the world’s leading suppliers of industrial trucks and supply chain solutions.