About this role

Team Overview: 

The Service Management Operations Group is responsible for monitoring, supporting, and administering production environments for all BlackRock businesses, acting as a first responder in troubleshooting, problem resolution, and escalation. 

Collaborating with skilled professionals across the globe and managing a broad range of technologies and applications, the Operations Group delivers service quality and excellence through teamwork, innovating operational processes, and being part of our One BlackRock culture. 

Role Responsibilities 

1.      Ensure that planned technology changes are successfully completed, and any affected services restored. 

2.      Identify process improvements for change implementation and weekend checkouts, aid in incident management and root cause analysis. 

3.      Provide ongoing operational support for the Aladdin infrastructure. Supporting and fixing both batch processing and interactive user applications to ensure the high availability of the Aladdin Environments 

4.      Use various tools to conduct analysis on system performance, root cause diagnostics, and system / applications design, to understand and improve the operating quality of production environments 

5.      Engage in clear and concise communications both verbally and in writing. Effectively interact on incident bridges and calls to ensure all distributed team members are constantly informed. 

6.      Build opportunities to integrate and automate operational processes, procedures, and tooling. 

7.     Join the team’s shift rotation, which includes both weekday and weekend coverage. 

Qualifications 

·        A four-year degree specializing in Computer Science, MIS, Mathematics, Physics, or Engineering.   

·        Good understanding of Linux administration fundamentals; must be familiar with typical administrative commands. 

·        Candidates must have a strong interest and skills for quickly learning new technologies and proprietary systems. 

·        Possess a positive demeanor and ability to work as a teammate in a fast-paced environment. 

Additional desirable skills and technologies: 

·        Prior experience with any of these technologies: Ansible, Chef, Jenkins, AWX, Service Now, Cutover, Autosys, Kafka, Kubernetes. 

·        Prior system administration experience desirable. 

·        Programming experience in at least one of the following: Java, Python or Perl or shell scripting experience. 

·        Experience in working with Cloud Native Platforms e.g., Azure, AWS, GCP etc. 

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer.  We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.