About this role

Team Overview

Technology & Operations (T&O) is responsible for the firm's worldwide operations across all asset classes and geographies. The operational functions are aligned with clients, products, fund structures and our third-party provider networks. Global Investment Operations (GIO), a function within T&O, is responsible for the development of the firm's operating infrastructure to support BlackRock's investment businesses worldwide. Professionals hired into this role will become intimate with all operational flows and operational processes, including architecting operational solutions and managing relationships with portfolio managers and traders, our end clients, brokers, custodian banks, fund accountants, administrators and more. 

The Client Order Management (COM) Team is positioned within Global Investment Operations (GIO). The function serves as a central point of contact for our global clients and internal departments who wish to instruct investment changes. COM are responsible for servicing our clients with significant interaction with clients and internal partners. The team coordinate and facilitate client trade instructions into/from pooled funds and provide client support for BlackRock’s web based trading portals. The COM team is tasked with ensuring that order placement is accurate and consistent with the client’s instructions. COM leverages Aladdin technology to provide excellent client service.

What You Will Do

• Lead and motivate a busy operational team with a strong focus on order automation, including but not limited to FTP, SWIFT and the NSCC

• Deliver a superior client experience via query management and onboarding of NSCC eligible Defined Contribution clients.  Execute Defined Contribution change events

• Demonstrate excellent attention to detail, deliverables are accurate and competently prepared

• Knowledge of investment vehicles and plans such as defined contribution, defined benefit, collective trust, etc.

• Be a risk manager: identifying, leading, mitigating operational risks, raising risk and service issues on a timely basis

• Deliver on strategic operational enhancements that mitigate operational risk

• Ensure projects and initiatives are executed within the team to execute on business and firmwide strategic initiatives

• Execute with a high level of personal initiative, setting and achieving challenging goals while demonstrating entrepreneurial leadership.   Continue to develop oneself and the team’s skills

• Establish and maintain relationships with record keepers, custodians and Aladdin technology stakeholders

What You Will Need

• Minimum of 5 years of management experience leading and empowering a team in the banking, asset management wealth management industry or an operations role

• Excellent communication (verbal and written) and interpersonal skills

• Possess good time management and prioritization skills

• Able to work effectively with others in a team environment with diverse approaches and thinking styles

• Ability to effectively navigate applications such as Excel, Outlook, Windows, SQL and Aladdin

• Organize and multi-task to execute and prioritize multiple deliverables

• Thorough attention to detail balanced with a “common sense” approach

• Communicate effectively by simplifying complex themes and tailoring messaging to your audience

• Collaborate in a team environment with an execution mindset

• Build constructive relationships with internal and external partners to achieve firmwide and business goals

• Experience in project management while working with multiple levels of an organization and/or external stakeholders

• Manage time and adapt in a fast-paced deadline driven, rapidly changing environment

Who You Will Ideally Be

• Curious - You are an innovative thinker, constantly looking for ways to skillfully adjust and optimize processes. You care about the quality of your input and have a clear understanding of your end goal, bringing people on the journey in an effective way.

• Driven - You are a people person who can talk to anyone – and most importantly, listen. You are a self-starter with highly developed negotiation and influencing skills, motivated to take the initiative and achieve goals. You can also play the diplomat, but be decisive, too. You understand the impact of a highly satisfied, excited team. You are passionate about solving difficult issues.

• Adaptable – You are outcome focused and can solve sophisticated problems in a dynamic, fast paced environment with the ability to multi-task to keep up with deadlines.

• Growth Mindset – You will strive to enhance your skills and knowledge on a regular basis, challenging the status quo.

• Collaborative – You foster strong internal & external relationships, with a focus on collaboration & client service.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity and Affirmative Action Employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.