Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
The EMEA Regional Sales Engagement Manager is a strategic role within the Genesys sales and partner enablement team and is responsible for engaging with key stakeholders, building productive relationships as well as creating and deploying enablement programs and initiatives that enable sellers and leaders to execute core-aspects of their jobs more effectively, especially related to sales performance.
The Regional Sales Engagement Manager (RSEM) for EMEA, serves a critical role in working cross-functionally to ensure regional field and partner sales teams have the most relevant and high-yielding sales enablement assets and training. Ultimately, the RSEM is the enablement liaison and an adjunct member of their respective stakeholder teams.
Minimum Requirements:
8+ years of program management experience, including managing complex initiatives/work-streams, plus bachelor’s degree.
Expertise in sales methodologies and methods, with a deep understanding of the challenges and requirements of technology sales
Experience driving global enablement programs at scale for multiple personas within region
Executive presence and evidence of working cross functionally to drive employee engagement outcomes
Your strengths encompass outstanding presentation, organization, analytical abilities, interpersonal rapport, and both written and verbal communication skills
Strong collaboration skills, and the ability to work with multiple team members and internal management stakeholders at executive level.
Strong analytical and organizational skills, and a passion and ability to drive organized structured change with large sales teams.
Self-motivated and results-oriented, with the ability to lead multiple projects and successfully meet deadlines in a dynamic and rapidly changing environment
Experience working with a cloud solution (SaaS) company in a sales enablement role.
Exhibit an advanced and wide range of experience managing, influencing, negotiating, and communicating with business partners and internal teams on project/program workstreams, achieving success with major impact on regional performance.
Experience working with the technical tools of Sales (CRM, dashboards, Clari), Sales Enablement (Asana, Seismic, Lessonly), and must be proficient in Word, Excel, PowerPoint as well as other commonly used tools.
Background in sales beneficial, but not required
Fluency in languages outside of English a plus
Key Responsibilities:
Identify sales team and leadership enablement needs and translate them into effective programs that engage the field and drive improved sales performance and behavioral change.
You will proactively engage with your regional stakeholders to build relationships that allow you to pinpoint knowledge and skills gaps that are supported and validated by data to inform enablement focus areas
This role requires you to communicate and work effectively across the broader Enablement Team, and cross-functional teams within Genesys. Your effectiveness in the role will correspond closely with your ability to work with other disciplines on the Enablement Team to achieve success.
Specifically, you will be responsible for the following activities:
- Drive strong strategic partnerships with executive level stakeholders to identify opportunities for enablement that will maximize the effectiveness of field and partner sales and create executive and leadership buy-in on initiatives.
Work with the broader enablement team, develop, iterate and activate many complex initiatives simultaneously, for both technical and non-technical team members. You must manage deadlines, risk, and communicate effectively, meeting core regional KPI success measures.
Initiate and lead projects that will bring new enablement (i.e. Field Guides, Trainings, live sessions, etc.) to sellers. You will work closely with enablement instructional designers on projects and will execute projects based on documented established best practices. You will incorporate the latest industry and/or technology trends, provide guidance, consulting and expertise for the team and executive leadership.
Build, maintain, and revise quarterly and annual enablement plans for stakeholders based on our global enablement plan, measure effectiveness of the plan, and communicate plans and adjustments to stakeholders as needed.
Needs to be a strategic, innovative thinker, balanced with an operational focus to implement efficiencies and activate enablement in region. Be creative, identify the roadmap and path forward, and build the go-to-market strategy for key initiatives. Develop and/or assist with development of new methods and processes for improving program(s) and operations.
Ensure the consistent exercise of professionalism, appropriate judgment, discretion and the ability to build strong influential relationships with internal collaborators, executive stakeholders and our direct and indirect field sales organization.
Lean in and volunteer to assist/participate in team initiatives/projects outside of your role.
Travel: ~10% (key meetings/events + Annual Sales Kickoff)
Remote or if close to a Genesys office, as required.
Work hours: Due to our broader global team and varying time zones, weekly meetings either early or late may be required.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.
Reasonable Accommodations:
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Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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