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**This is a remote working position and requires a SC clearance, meaning 5 complete years residency in the UK up to present date

Who we are.

We are a team of service delivery supporters who are responsible for a number of UK contracts supported by Atos during the Out of Hours period. We are responsible for Major Incident reporting for some of Atos’ biggest clients 365 days a year

Your job in a nutshell:

Shift pattern 19:00-07:00 on a rotational basis (including weekends and bank holidays.)
Tasks – contact handling, first line triage, identification of Major Incidents and following call out procedures.
Supporting various UK customers who require coverage Out of Hours.

What will you be doing:

• Contact handling (calls & emails)
• First line triage of incidents.
• Identifying Major Incidents and following the appropriate Incident Management and call out procedures

Requirements:

• Customer service skills.
• Clearance application required for this role - minimum 5 year UK address history.
  Client BPSS, and SC (security clearance) required.

Rewards and benefits:

• £4000 annual shift allowance uplift on top of base salary.
• 25 days annual paid leave;
• Wellbeing programs & work-life balance - integration and passion sharing events;
• Private medical and dental care;
• Pension contributions up to 10%;
• Flex benefits program;
• Courses and certifications opportunities;
• Conferences and Expert Communities;
• Charity and eco initiatives.

Future career path:

• Opportunities to progress to 2ndline support, 3rdline support or managerial route (Team Leader/Ops Manager.)

Recruiter Contact:

Please write directly to Viktoria Ivanova on LinkedIn https://www.linkedin.com/in/viktoria-ivanova-801298129/