The Opportunity

We have an opportunity for an Account Manager to oversee our beautiful Kama Ayurveda space in Harrods where you will be responsible for overseeing our treatment rooms and their staff, merchandise and customer service offer. You’ll also build highly motivated teams, and coach and develop them to the next level. 

What you'll get to do

• Ensure all team members provide the highest level of customer service to customers on the floor and our treatment rooms
• Build and manage the client database, utilising to increase sales and customer contact 
• Manage all special events inclusive of collection previews, client events and sale events instore
• Analyse available sales reports and data to determine the needs of the business, setting business strategies  
• Support the development of the Sales Assistants and Therapists skills, ensuring team are fluent in all aspects of product knowledge and services 
• Demonstrate sales leadership, playing an active role on the selling floor 
• Look after areas of risk management, including physical security, store cash controls, and inventory management 
• Ensure the selling floor is always picture perfect and reflective of current visual direction 
• Partner with other teams within the business including Education, Marketing, Commercial and HR 
• Continually evaluate the performance of each team member and provide continual feedback to ensure results 

We'd love to meet you if you have

• Experienced in a niche, luxury environment and pride yourself on excellent customer service 
• Passion for skincare and wellbeing 
• Team management experience  
• Results oriented and solutions driven 
• Interpersonal skills are excellent, and you love building relationships 
• Ability to influence, negotiate and lead others to action 
   

A few things you'll love about us

• An entrepreneurial, creative and welcoming work culture
• A range of learning and development opportunities
• An international company with plenty of opportunities to grow
• A competitive compensation & benefits package